Client Success Manager

Skai; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading digital marketing software company is seeking a Client Success Manager to enhance client satisfaction and utilization of their Omnichannel platform. The ideal candidate will possess strong project management skills and a consultative approach, ensuring clients achieve their marketing goals through effective use of the Skai platform.

Qualifications

• 2+ years experience in client services and/or technical project management.
• 2+ years experience in digital marketing campaign management.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Drive client retention in partnership with the Client Success Director.
• Provide ongoing training to clients for effective platform usage.
• Assist clients in implementation and provide technical support.

Skills

Project Management

Technical Support

Communication

Problem Solving

Job description

Ready to take your career to the next level?

Skai (formally Kenshoo) is looking for the best and the brightest to join our rapidly growing team.We're proud of our industry-leading digital marketing software but we're even prouder of the people behind it. That's where you come in!

The Skai Client Success Manager (CSM) is responsible for overseeing client utilisation of the Skai Omnichannel platform. The CSM will partner closely with a Client Success Director to drive clients' satisfaction and ability to leverage Skai to drive ROI for online Marketing initiatives.

The ideal candidate will have great project management skills, excellent technical credentials and a consultative approach to addressing client needs.

What you'll do:

Work to drive client retention in partnership with your CSD

Provide initial, and ongoing training to clients to enable them to effectively use the Skai

platform

Assist clients in basic implementation and usage of Skai products

Provide technical support and digital marketing best practice

Communicating regularly with the customer to evaluate satisfaction

Ability to understand clients’ business goals, to anticipate future needs and help determine

the ideal solution

Partner with Skai Client Success Directors to actively build relationships with client partners

Energised by solving problems and finding opportunities to make clients successful

Ensure client expectations are exceeded!

Position Requirements:

Ability to understand advanced marketing analytics

Ability to perform detailed client audits to identify client needs or workflow gaps

2+ years experience in client services and/or technical project management

2+ years experience in digital marketing campaign management. Retail Media or SEM

preferred

Ability to thrive in a fast pace environment with tight deadlines

Ability to elicit client feedback to help direct continuous improvements for the Skai platform

Phenomenal communication skills and organised project management

Experience collaborating with a team both locally and virtually

Organised and methodical, with excellent time management skills

Skai platform experience preferred but not essential

Ability to travel occasionally

Passion and dedication

Desire to be the best

Ability to work both independently and as part of a team

Strong interpersonal communication skills - in writing and verbally

Proven track-record of problem-solving

Results oriented

Join our team today and become an integral part of our passionate team of adtech experts. Together, we will revolutionize the advertising industry and drive unparalleled success for our clients. Apply now to embark on an exciting career journey with us!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, Advertising, and Marketing

• Industries

  Advertising Services and Marketing Services

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