Customer Success Manager - Accountancy SaaS

Matched; England; Remote; GBP 35,000 - 40,000; Full time

Job summary

A leading Financial Software Company is seeking a Customer Success Manager to enhance customer experiences with their Financial SaaS products. This essential role involves onboarding, training, and delivering consultancy services to clients. Successful candidates will have strong communication skills and a background in financial software, contributing to customer satisfaction and long-term engagement.

Qualifications

• Previous experience in customer success or software consultancy required.
• Confidence in presenting to large audiences essential.
• Experience with financial software is preferred.

Responsibilities

• Deliver high-level training and customer consultancy.
• Onboard customers and provide ongoing software training.
• Ensure customer satisfaction and technical solution implementation.

Skills

Customer Training

Consultancy

Communication

Onboarding

Technical Solutions

Education

Accountancy qualifications

Job description

Customer Success Manager - Accountancy SaaS

Customer Success Manager - Accountancy SaaS

This range is provided by Matched . Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Matched

Helping SaaS Sales Leaders Build Stronger Teams For Over A Decade - 07749114478

Customer Success Manager - Accountancy SaaS

Why: High growth company

Software: Financial SaaS – FinTech

Location: Home Based

• Do you have experience in on-boarding, demoing or training customers on software?
• Do you have experience with FinTech, Accountancy Software, Financial Software?

The company are a leading Financial Software Company, experience huge growth and with a reputation for being a market leader. They are looking for a Customer Success Manager to help their customers get the most value and best experience from their technology.

They are looking for an exceptional communicator who would thrive in their Professional Services team. The main focus of this role is delivering high level training and consultancy to their customers, supporting both their on-boarding and continued use of the suite of financial software products.

This is a broad role which incorporates customer on-boarding, presales, training, demonstrations, customer experience, customer consulting. The majority of customer engagement is done remotely however there is also the opportunity to visit customers as and when required.

Requirement: Customer Success Manager

• Collaborate with other members of both the Sales and Professional Services team to deliver training and consultancy to customers
• Present and articulate advanced product features and benefits
• Be able to onboard, delivering product training, workshops and consultancy sessions with customers
• Ensure customer satisfaction is maintained throughout.
• Proactively scope out technical solutions required to address customer requirements, meeting their needs by putting them into practice during the session(s).
• Provide internal product knowledge to Sales Team members
• To deliver remote or on-site professional consultancy sessions

Experience Required: Customer Success Manager

• Previous experience in a customer success, software training, consultancy, presales, customer experience position
• Experience working with financial software such as Accounting Software, Tax Solutions, Financial Software, Bookkeeping Solutions is preferred
• Experience at delivering software training and consultancy sessions to all levels of customers
• Experience at delivering paid for training/consultancy sessions either remotely or on-site for customers.
• Confidence at presenting to a large audience
• Ability to deliver remote webinars.
• Accountancy qualifications would be highly preferable,

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, Sales, and Information Technology

• Industries

  Software Development, Technology, Information and Media, and Accounting

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