Customer Success Manager

Freshminds; London; Hybrid; GBP 30,000 - 45,000; Part time

Job summary

Freshminds, a rapidly growing AI-driven analytics company, seeks two Customer Success Executives to enhance client relationships and support onboarding processes. Ideal candidates are recent graduates passionate about technology and healthcare, eager to contribute in a dynamic work environment. Key responsibilities include client engagement, collaboration with teams, and tracking product usage to ensure maximum client value.

Qualifications

• Recent graduate in a relevant field.
• Strong interest in healthcare and technology.
• Willing to learn and grow in a fast-paced environment.

Responsibilities

• Support client onboarding and engagement.
• Assist in stakeholder engagement plans.
• Collaborate with internal teams for client outcomes.

Skills

Organizational skills

Communication skills

Interpersonal skills

Client engagement

Education

Degree in Life Sciences, Biotechnology, or Business

Tools

Microsoft Office

Job description

Direct message the job poster from Freshminds

A rapidly growing AI-driven analytics company working with leading global pharmaceutical clients are looking for 2 customer success executives to help deliver advanced insights that help commercial and medical teams make data-driven decisions and improve performance.

Responsibilities

• Support client onboarding and engagement to ensure smooth implementation and strong adoption
• Assist in developing stakeholder engagement plans and maintaining strong client relationships
• Collaborate with internal cross-functional teams to deliver valuable outcomes for clients
• Help drive strategies for product adoption and track usage to maximize client value
• Support contract renewals and contribute to account growth opportunities
• Participate in business development activities to attract new clients and expand existing partnerships
• Coordinate the operational delivery of client projects, ensuring high standards and satisfaction
• Build and maintain relationships with stakeholders across various functions and levels
• Respond to client inquiries during onboarding and ongoing engagement
• Help manage delivery schedules, calendars, and priorities to ensure smooth execution

Requirements

• Recent graduate with a degree in a relevant field (e.g., Life Sciences, Biotechnology, Business, etc.)
• Strong interest in healthcare, technology, and client-facing work
• Eagerness to learn, take initiative, and grow within a fast-paced environment
• Excellent organizational, communication, and interpersonal skills
• Ability to collaborate effectively with teams and adapt quickly
• Proficient in Microsoft Office (PowerPoint, Excel, Word)

Details

• Open to permanent or contract
• Hybrid - 3 days in office

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Customer Service

• Industries

  Business Consulting and Services

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