Customer Success Manager – UK (EMEA Region)

Hubstaff; United Kingdom; Remote; GBP 35,000 - 55,000; Full time

Job summary

Hubstaff is seeking a proactive Customer Success Manager to enhance engagement and satisfaction for clients in the UK. In this fully remote role, you will manage a portfolio of accounts, lead onboarding and training, and collaborate with cross-functional teams to ensure customer success. Join a team committed to flexibility and employee well-being with competitive compensation and a robust benefits package.

Benefits

Private health insurance

Pension contributions

Paid time off

Annual stipends for home office

Career development opportunities

Qualifications

• 2+ years in a Customer Success or similar role.
• Experience managing 100+ small to mid-sized customer accounts.
• Skilled in using customer metrics to guide actions.

Responsibilities

• Build and maintain relationships with 100–150 accounts.
• Lead onboarding and product training.
• Monitor customer health and act on churn risks.

Skills

Customer Relationship Management

Data-Driven Decision Making

Communication

Problem Solving

Education

Experience in SaaS environment

Tools

Vitally

HubSpot

Slack

Job description

Customer Success Manager – UK (EMEA Region)

Join to apply for the Customer Success Manager – UK (EMEA Region) role at Hubstaff

Customer Success Manager – UK (EMEA Region)

Join to apply for the Customer Success Manager – UK (EMEA Region) role at Hubstaff

Get AI-powered advice on this job and more exclusive features.

This range is provided by Hubstaff. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Hubstaff

We’re looking for a proactive, relationship-focused Customer Success Manager (CSM) to join our evolving Success team and support customers across the EMEA region. You’ll manage a portfolio of approximately 100–150 accounts, helping customers achieve measurable outcomes through strong onboarding, consistent engagement, and ongoing product adoption.

This is a fully remote role, open only to full-time employees based in the United Kingdom.

What You’ll Do

• Build and maintain trust-based relationships across your customer portfolio, focusing on satisfaction, engagement, and renewals.
• Lead onboarding, product training, regular check-ins, and value-driven interactions throughout the customer lifecycle.
• Monitor customer health, identify churn risks or adoption gaps, and take proactive steps to retain and grow accounts.
• Collaborate with cross-functional teams (Sales, Product, Marketing, Support) to surface insights and improve the overall experience.
• Support expansion opportunities by identifying customer needs and passing leads to the sales team (no closing responsibilities).
• Contribute to team OKRs tied to onboarding completion, GRR, NRR, feature adoption, and customer feedback loops.
• Have 2+ years of experience in a Customer Success or similar customer-facing role within a SaaS environment.
• Are skilled at managing 100+ small to mid-sized customer accounts, balancing quality engagement with efficiency.
• Are empathetic, proactive, and genuinely enjoy helping others succeed.
• Are organized, detail-oriented, and confident working toward outcome-based goals.
• Use data and customer metrics to guide your actions and measure success.
• Communicate clearly — whether on Zoom, in email, or over Slack.
• Are comfortable with tools like Vitally, HubSpot, Slack, or excited to learn new platforms.

Why You Should Apply:

Competitive Compensation

This role is open to full-time employees based in the UK (contractors are not eligible).

• Monthly Commission Plan

We offer a thoughtfully designed benefits package that balances local standards with Hubstaff’s commitment to flexibility, well-being, and growth. While the exact offerings vary by country, all full-time employees can expect:

• Competitive private health insurance
• Pension contributions aligned with UK regulations
• Paid time off that respects local laws and encourages rest
• Annual stipends for your home office, wellness, or professional development
• Clear career path with transparent performance criteria

Work Style & Flexibility

• This is a fully remote role open to employees based in the UK
• While we offer a high level of flexibility, this role follows a Monday–Friday schedule, working an average of 8 hours/day during standard business hours
• We trust you to manage your time responsibly. You’ll have the flexibility to adjust your start and end times — whether that means starting a bit earlier or later, or stepping away briefly during the day for a walk, school pickup, a short workout, or a quick appointment. We're happy to accommodate personal needs as long as your schedule remains aligned with team expectations and customer commitments.
• Celebrate Success Together: Join us for unforgettable annual retreats in stunning locations — past events included the Dominican Republic, Mexico, and Ibiza, Spain. Where will we go next?

Be Part of Our Mission

• Empower the Future of Work: Hubstaff has been remote-first for over 13 years, helping shape the future of work.
• Proven Track Record: We've experienced strong, organic growth and secured our first external investment in 2023 to scale even faster.
• The Best is Yet to Come: Help build what’s next. Your impact here matters — for our product, our customers, and the global workforce.

Company Overview

Our mission is to empower people to have their most productive workday. To do this we have built the industry-leading workforce analytics platform for remote and distributed teams. We were an early believer in the remote work trend and have been one hundred percent remote from day one, which was over a decade ago. With a focus on transparency and accountability, our software provides valuable insights about work habits. Our platform powers time and activity tracking, shift/schedule management, as well as invoicing, and payments for over 95,000 businesses. But we are just getting started. We believe that the remote work trend represents the biggest tectonic shift in the business world since the advent of the PC and that the majority of companies will have a tool like Hubstaff in their tech stack within the next decade. We have a winning culture and want to talk to you about how to help us continue our incredible momentum.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Business Development

• Industries

  Software Development

Referrals increase your chances of interviewing at Hubstaff by 2x

Get notified about new Customer Success Manager jobs in United Kingdom.

London, England, United Kingdom 5 days ago

Customer Success Manager (Education, UK)

Customer Success Manager (Revolut People)

Milton Keynes, England, United Kingdom 2 weeks ago

London, England, United Kingdom 20 hours ago

London, England, United Kingdom 6 months ago

London Area, United Kingdom 32 minutes ago

Senior Customer Success Manager (Remote - UK)

Strategic Customer Success Manager - EMEA

Customer Success Consultant- Fully Remote- United Kingdom

Senior Technical Customer Success Manager

London, England, United Kingdom 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.