Customer Success Manager

Ingram Micro, Inc.; Milton Keynes; On-site; GBP 35,000 - 55,000; Full time

Job summary

Ingram Micro is seeking a Customer Success Account Manager to join their Cloud division. This role is crucial in fostering long-lasting customer relationships and driving growth through effective management and a customer-focused approach. Candidates should have a solid background in customer success or sales, ideally with expertise in Cybersecurity. A competitive salary and excellent career progression opportunities await those who succeed in this position.

Benefits

Competitive base salary and commission

Market leading incentives programme

Clear career development

Full training on products

Access to technology-based learning catalogue

Qualifications

• Experience in customer success, account management, or sales.
• Knowledge in Cybersecurity is valued.
• Ability to manage multiple accounts.

Responsibilities

• Serve as the main point of contact for customer offerings.
• Develop strategies to retain and grow customer revenues.
• Collaborate with internal teams to deliver exceptional customer experience.

Skills

Customer success

Account management

Sales

Cybersecurity knowledge

Excellent communication

Relationship building

Job description

Customer Success Account Manager

An exciting opportunity has arisen for a driven and customer-focused professional to join our Customer Success Team within the Cloud division. This role is pivotal in ensuring customer satisfaction, revenue retention, and business growth across our cloud solutions - building of a long-term relationship within assigned customers.

What your role as a Customer Success Account Manager will involve:

• Serve as the cloud business expert and main point of contact for all Ingram Micro Cloud vendor offerings, such as Microsoft, Google and more.
• Build and nurture strong relationships to drive retention and account growth.
• Develop and execute a proactive and customer specific business strategy to grow and retain the recurring revenue base within assigned customer base. Know your assigned customers’ business inside out.
• Retain and grow assigned customer revenues by successfully managing subscription/end customer retention, renewal, and up-sell rates.
• Become an expert & nurture growth in primary practice areas i.e. CyberSecurity, Collaboration, Productivity, or IaaS. Build customer-specific business plans for key vendor partners like Microsoft, Google, AWS and more.
• Collaborate and liaise with other Ingram Micro (local & global) teams. Work closely with sales, platform success and support resources to deliver exceptional customer experience.
• Serve as Voice of the Customer by soliciting and presenting business feedback to sales, vendor management and finance teams.
• Develop and share best practices amongst team members to continuously improve customer experience and increase revenue & end customer retention and growth.

To set you up for success, we are looking for the following skills and experience:

• Experience in customer success, account management, or sales, with a history of supporting revenue growth.
• Knowledge and experience in Cybersecurity is highly valued.
• Ability to manage multiple accounts and build collaborative partnerships.
• Experience navigating multi-tiered relationships with customers and service providers.
• An adaptable and solution-focused mindset with excellent communication skills.
• Willingness and ability to travel up to 25% of the time.
• Ethical, solution-focused mindset with a commitment to teamwork, continuous learning, and shared success.
• Ability to manage customer escalations and proactively address potential challenges.

We Are Ingram Micro
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Through Ingram Micro Xvantage, our AI-powered digital platform, we offer what we believe to be the industry’s first business-to- consumer-like experience. We also provide a broad range of technology services, including financing, specialized marketing, and lifecycle management, as well as technical pre- and post- sales professional support. Learn more at www.ingrammicro.com.

Make an application to join the team!
None of this is achievable without great people, with a complete customer focus. Our team is as much about our people as it is our customers and business partners. We want associates with a strong desire to succeed. We offer a competitive base, commission, market leading incentives programme and clear career development. You will receive full training on the products you will be specialising in, and you will have access to a world leading catalogue of technology-based learning.
If this sounds like the opportunity for you then please apply by sending a copy of your most recent CV.