Customer Success Manager

LifeWorks; London; Remote; GBP 40,000 - 70,000; Full time

Job summary

A leading health and well-being provider is seeking a Customer Success Manager to improve employee engagement and wellness utilizing TELUS Health solutions. This remote role involves developing trusted relationships with clients, driving engagement through strategic communication, and achieving client retention. Candidates should possess strong problem-solving skills and relevant experience in account management or related sectors.

Benefits

Sales incentives

Private medical insurance

Healthcare cash plan

Dental insurance

Life insurance

Income protection

Paid leave

Confidential EAP

Qualifications

• 5+ years in account or success management, with B2B sales experience preferred.
• Familiarity with employee wellness, health benefits, or HCM markets is a plus.
• High emotional intelligence and conflict resolution skills.

Responsibilities

• Maintain high client loyalty by developing relationships at all levels within the client organization.
• Conduct ongoing business reviews to measure and achieve client success.
• Advocating for clients and exploring value-added opportunities.

Skills

Client retention

Relationship growth

Problem-solving

Project management

Communication

Negotiation

Organizational skills

Education

Post-secondary education in Business, Technology, or related fields

Tools

CRM

Office tools

Job description

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TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Customer Success Manager (Remote, UK Wide)

TELUS Health is seeking a Customer Success Manager to build trusted advisor relationships with our clients and help them drive higher employee engagement and overall wellness using TELUS Health solutions.

This is a remote role; candidates can be based anywhere in the UK.

Responsibilities:

• Maintain high client loyalty by developing relationships at all levels within the client organization, especially with C-level executives.
• Conduct ongoing business reviews to measure and achieve client success, including:
• Driving continued engagement through innovative communication programs focused on user uptake and persistence.
• Providing ongoing project status updates.
• Presenting upcoming product roadmaps.
• Conducting strategy sessions and optimizing solutions.
• Establishing and monitoring recurring targets.
• Sharing TELUS Health's vision, product strategy, and release activities.
• Sharing best practices and connecting clients for industry insights.
• Creating customer advocacy and engagement.
• Gathering client feedback to drive product and operational improvements.
• Collaborating with internal teams to resolve issues.
• Advocating for clients and exploring value-added opportunities.
• Driving engagement through events and networking opportunities.
• Managing and negotiating renewals.
• Coordinating contracts and additional services.
• Identifying expansion and upsell opportunities.

Qualifications:

• 5+ years in account or success management, with B2B sales experience preferred.
• Familiarity with employee wellness, health benefits, or HCM markets is a plus.
• Proven success in client retention and relationship growth.
• Strong problem-solving, project management, and client communication skills.
• High emotional intelligence and conflict resolution skills.
• Self-motivated and team-oriented.
• Proficient with CRM, Office, and communication tools.
• Highly organized with strong follow-through.
• Post-secondary education in Business, Technology, or related fields preferred.

Benefits include:

• Sales incentives, pension, private medical insurance, healthcare cash plan, dental, life insurance, income protection, paid leave, perks, and confidential EAP.

#LI-Remote #LI-AF1 #LifeAtTELUS #HiringNow

About us

We are a people-focused, innovative team committed to improving lives through technology and fostering an inclusive, diverse culture. We prioritize health and safety, requiring full COVID-19 vaccination for our team members.

By applying, you agree to share your information with TELUS' recruitment team and understand our commitment to fair employment practices and accommodations for disabilities.