Customer Success Manager for Aerospace and Defense

Industrial and Financial Systems; Staines-upon-Thames; Remote; GBP 45,000 - 70,000; Full time

Job summary

Join a leading company as a Customer Success Manager in Aerospace and Defense, focusing on ensuring customers successfully adopt and utilize innovative solutions. Lead initiatives that foster strong relationships, manage program deliveries, and collaborate effectively across departments. The role offers remote flexibility and a chance to impact diverse and global teams.

Qualifications

• Delivery project experience, preferably in customer-facing roles.
• Industry expertise in Aerospace & Defense.
• Strong knowledge of delivery methodologies and services.

Responsibilities

• Lead customer-facing initiatives and manage program deliveries.
• Build strong senior customer relationships and ensure successful adoption of products.
• Support digital transformation and long-term engagement.

Skills

Customer experience focus

Delivery risk management

Interpersonal and relationship skills

Fluency in English

Education

Bachelor’s or master’s degree in a relevant field

Tools

Business Value Assessment (BVA) tools

IFS Applications

Job description

Customer Success Manager for Aerospace and Defense

• Full-time
• IFS Referral Bonus Code: SH
• Job Location: Remote

IFS is a billion-dollar revenue company with 7000+ employees worldwide. Our leading AI technology powers our award-winning enterprise software solutions, enabling customers to excel at critical moments. Our commitment to AI adoption keeps us at the forefront of technological advancements, fostering creativity and productivity.

At IFS, we are flexible, innovative, and dedicated to making a global impact. We aim to solve society’s challenges through agility, collaboration, and trust.

We value diversity and promote an inclusive workforce reflecting various cultures, backgrounds, and viewpoints. As an international company, our success depends on respecting diverse perspectives.

Joining our team offers the chance to work in a global, diverse environment, be part of a winning team, and contribute to sustainability. We focus on making a positive impact and empowering our team with AI-driven solutions to change the status quo.

If you want to challenge the norm, we’ll help you make your moment. Join Team Purple. Join IFS.

A Customer Success Manager will lead customer-facing initiatives, orchestrate virtual teams, manage program deliveries, and build strong senior customer relationships. The primary goal is ensuring successful adoption and productive use of IFS products, helping customers discover new features, and supporting their digital transformation and long-term engagement.

• Delivery project experience in customer-facing roles (IFS preferred)
• Industry expertise in Aerospace & Defense (A&D) industries
• Understanding of industry trends, KPIs, and value drivers
• Strong knowledge of delivery methodologies and services
• Focus on customer experience with IFS products and services, including third-party solutions
• Managing delivery risks for IFS and partners
• Leading through influence and building trust internally and externally
• Familiarity with Business Value Assessment (BVA) tools and processes
• Ability to develop and measure value metrics
• Understanding of subscription services and renewal processes
• Leading executive steering meetings and reporting progress
• Collaborating with Sales on upsell opportunities
• Engaging with Global Delivery SLT on escalations
• Fluency in English and local languages (verbal and written)
• Ability to coordinate across departments like Support, R&D, and Sales
• Passion for building trusted customer relationships and exceeding expectations
• Bachelor’s or master’s degree or equivalent experience in a relevant field
• Strong interpersonal, listening, and relationship skills
• Experience engaging with executives and maintaining relationships
• Knowledge of IFS Applications

We support flexible and hybrid work arrangements to meet diverse needs, fostering community, innovation, and belonging. Our commitment ensures you can work in a way that suits you while engaging with colleagues and sharing ideas.