Customer Success Manager

Neulinx; London; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

Join a fast-growing SaaS company as a Customer Success Manager in London. You will enhance the customer journey in PropTech by fostering long-term engagement and driving product adoption. The role requires strong SaaS experience and excellent communication skills, making a significant impact in the property industry.

Qualifications

• 3+ years in Customer Success within SaaS, ideally in PropTech.
• Strong understanding of the property industry.
• Excellent communication skills and commercial awareness.

Responsibilities

• Take ownership of customer journeys from onboarding to success.
• Drive product adoption and identify growth opportunities.
• Champion the customer voice and collaborate with internal teams.

Skills

Customer Success

Communication

Commercial Awareness

Problem Solving

Collaboration

Tools

CRM tools

Excel

Google Sheets

Job description

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This range is provided by Neulinx. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Neulinx

Driving Growth in London & Austin SaaS & AI | Expert in Sales, Marketing & Digital Talent Acquisition

Customer Success Manager – PropTech SaaS

London (Hybrid – 2 days in-office, 3 days remote)

Looking for your next move in PropTech?

This is a brilliant opportunity to join a fast-growing SaaS company that’s genuinely changing how the property industry operates. We’re looking for a confident and experienced Customer Success Manager who knows their way around property, rentals, or estate agency tech — and is ready to hit the ground running.

What you’ll be doing:

• Take ownership of the customer journey – from onboarding to training and day-to-day success. You’ll be the reason they get the most out of the platform.
• Be a trusted partner – understand your clients’ businesses, what they need, and how to help them get there using our tech.
• Drive product adoption and long-term engagement – identifying opportunities to grow accounts and introduce new features.
• Champion the customer voice – working cross-functionally with sales, product and tech to ensure we’re constantly improving.
• Get ahead of issues – spotting trends, solving problems, and keeping clients on track to meet their goals.
• Collaborate with internal teams – always working together to deliver a seamless, high-value experience.

What we’re looking for:

• 3+ years in Customer Success within SaaS – ideally in PropTech, rental platforms, property software, or within a SaaS company focused on estate agency clients.
• A strong understanding of the property industry – you’ve worked closely with property businesses and understand their language, challenges, and pace.
• Excellent communication skills – you’re able to simplify complex ideas and build rapport quickly.
• Commercial awareness – you can spot opportunities, handle renewals, and influence growth.
• Organised, proactive, and driven – able to manage multiple client relationships with structure and care.
• Collaborative and solutions-focused – the type of person who rolls their sleeves up and gets stuck in.

This role is ideal for someone who’s:

• Worked in a PropTech SaaS business, or a SaaS company that supports landlords, estate agents, or lettings professionals.
• Comfortable using CRM tools like HubSpot or Salesforce and happy navigating client data in tools like Excel or Google Sheets.
• Looking for a role where they can truly make a difference to clients — not just manage tickets.
• A well-backed, high-growth PropTech business with a genuinely innovative platform
• A team that values feedback, collaboration, and doing things properly
• Clear progression and opportunities to shape your career
• A hybrid working model that balances flexibility with connection

Ready to be part of something big in property tech?

Apply today via Neulinx and let’s talk.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, Sales, and Business Development

• Industries

  Real Estate and Software Development

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