Customer Success Manager

Oscar; London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading company in the healthcare SaaS sector is seeking a Customer Success Manager in London. The successful candidate will enhance client relationships, monitor performance metrics, and implement best practices to ensure customer satisfaction. This is an exciting opportunity to make a significant impact within a dynamic team.

Benefits

Bonus structure

Industry events representation

Qualifications

• 3+ years’ experience in Healthcare SaaS or customer success.

Responsibilities

• Develop relationships with healthcare clients and virtual providers.
• Monitor and analyze key performance indicators like client satisfaction.
• Implement best practices for customer interaction and support.

Skills

Client Relationship Management

KPI Monitoring

Process Improvement

Education

Bachelor's Degree

Job description

Customer Success Manger – up to £60,000 – London- Remote/Hybrid

Role: Customer Success Manger

Package: £40,000 - £60,000 + bonus

Location: London (Remote/Hybrid)

The Company

Oscar Digital is excited to be exclusively partnered with a SaaS company, providing healthcare teams around the world with life changing data platforms. They focus patient targeted systems that aim to improve and support patients to better understand their needs.

The Customer Success Manager will play a key role in shaping the framework, performance metrics, and processes required to ensure outstanding outcomes for customers. Working closely with various internal teams this role will focus on streamlining customer onboarding, implementation, and performance tracking while maintaining alignment with critical KPIs.

The Role

• Develop relationships with virtual providers and healthcare clients
• Monitor and analyse key performance indicators such as client satisfaction, progress etc.
• Develop and implement consistent processes and best practices for customer interaction and support.
• Representation at industry events and conferences to build relationships, generate leads, and elevate brand presence.
• Drive initiates to improve customer success

Requirements

• 3+ years’ experience in Healthcare SaaS, customer success etc.
• Bachelor’s degree

Interviews for this role will be held imminently. To be considered, please send your CV to me now to avoid disappointment.

Referrals

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Customer Success Manager – up to £60,000 – London – Remote/Hybrid