Customer Success Manager

Pareto; Leeds; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Mobile phone

Laptop

Bonuses

Commission

Career progression

Social events

Central offices

Job summary

Pareto, based in Leeds, is seeking ambitious, customer-led individuals to join as an Entry Level Customer Success Manager. You will help deliver on revenue targets for a defined group of existing clients and contribute to profitable growth within the portfolio.

You'll devise account plans, collaborate with the Account Business and New Business teams, manage relationships, listen to client needs, and build strong knowledge of Pareto's solutions and the market to identify cross-sell opportunities.

Qualifications

• Educated to degree level preferred, not essential.
• Exceptional communication and interpersonal skills.
• Proficient in the Microsoft Office Suite.
• Self-motivated with a strong desire to succeed.

Responsibilities

• Deliver on assigned revenue and profit margin targets.
• Devise account plans and strategy for a defined group of existing customers.
• Collaborate with the wider Account Business and New Business teams.
• Manage relationships with customers, representing their interests and cross-sell services where possible.
• Develop solution knowledge and understand the marketplace and competitors.

Skills

Communication

Interpersonal skills

Self-motivation

Customer focus

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Our client's broad range of best-in-class supply chain solutions goes beyond software. Their comprehensive offering makes them the leading supplier of fully integrated digitised processes and automation solutions, within financial/fintech markets. They're now looking for ambitious, customer-led candidates, with commercial acumen and excellent communication skills, to continue to further relationships and build revenue with existing clients.

Customer Success Manager, Entry Level Package:

• A competitive basic salary of £26k
• OTE/Commission taking your total package higher, to an initial £26k
• Mobile and laptop
• Excellent progression, learning and development potential
• Regular socials in a welcoming, inclusive environment
• Lucrative bonus and incentive schemes
• Fantastic offices in an attractive, central location

Customer Success Manager, Entry Level Role:

• Deliver on your assigned revenue and profit margin targets
• Devise account plans and strategy development for a defined group of existing customers
• Work collaboratively with the wider Account Business and New Business teams
• Manage relationships with customers, representing their interests and actively listening to determine just how the company can help them and cross sell their services
• Develop and nurture a high level of solution knowledge, and obtain a thorough understanding of the marketplace, the company's competitors and your customers

Customer Success Manager, Entry Level Requirements:

• Ideally, educated to degree level - but this is not essential
• Possess exceptional communication and interpersonal skills - you must really enjoy engaging with others on a regular basis
• Proficient in the Microsoft Office Suite
• Self-motivated, with a strong desire to succeed

Pareto Law values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.