Senior / Lead Customer Success Advisor, Event Solutions

Cvent, Inc.; Greater London; On-site; GBP 35,000 - 52,000; Full time

Job summary

Cvent, Inc. is expanding its Sales Team and seeks a Client Services professional to drive customer success and platform adoption. You will understand client goals, align solutions with their needs, and collaborate with the sales team to introduce new features and opportunities.

The role involves onboarding new clients, hosting web-based presentations, and occasional onsite meetings with up to 20% travel. Strong communication, organization, and relationship-building skills are essential.

Qualifications

• Bachelor's degree or equivalent experience.
• Strong business acumen, ethics and integrity.
• Experience with Salesforce.com and web collaboration tools.
• Excel at developing relationships over the phone and in person.
• Articulate, organized, detail-oriented and able to multi-task.
• Excellent communication skills (verbal and written).

Responsibilities

• Understand and align with customer’s goals to help them achieve their desired outcomes.
• Drive platform adoption and offer industry best practices to help clients effectively meet said business goals.
• Host personalized web-based presentations to customers to align with their needs, discuss adoption, and identify areas of opportunity.
• Understand client’s risks and presenting on recommendations and solutions.
• Collaborate with the sales team to introduce new features and opportunities to clients.
• Gather client requirements for future releases of the product.
• Guide new clients through onboarding by understanding their needs, disseminating training resources and assisting with account setup.
• Opportunities to meet with clients onsite; up to 20% travel required.
• Perform other duties as assigned.

Skills

Relationship building

Communication

Multi-tasking

Attention to detail

Organized

Education

Bachelor's degree or equivalent experience

Tools

Salesforce.com

Office software

Job description

Overview:

Cvent is a leading meetings, events, and hospitality technology provider with more than 5,500 employees and ~22,000 customers worldwide, including 53% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection. The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship – a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections.

Due to our focus on continuous global growth, we are now looking to further expand our amazing Sales Team.

This position is critical for driving Cvent’s business development efforts and to support Cvent’s goal to become the favourite event management software solution by providing organisers and attendees with simple, yet powerful, event technology.

In This Role, You Will:

• Understand and align with customer’s goals to help them achieve their desired outcomes
• Drive platform adoption and offer industry best practices to help clients effectively meet said business goals
• Host personalized web-based presentations to customers to align with their needs, discuss adoption, and identify areas of opportunity
• Understand client’s risks and presenting on recommendations and solutions
• Collaborate with the sales team to introduce new features and opportunities to clients
• Gather client requirements for future releases of the product
• Guide new clients through onboarding by understanding their needs, disseminating training resources and assisting with account setup
• Opportunities to meet with clients onsite; up to 20% travel required
• Perform other duties as assigned

Here’s What You Need:

• Bachelor's degree or equivalent experience. Our Client Services team is made up of people from various educational backgrounds including, but not limited to: business, psychology, communications and computer information systems.
• Strong business acumen, ethics and high integrity
• Comfortable using general office software applications; sales automation products such as Salesforce.com and web collaboration tools
• Excel at developing relationships over the phone and in person
• Must be articulate, organized, detail-oriented, and have the ability to multi-task in a dynamic, fast-changing entrepreneurial environment
• Excellent communication skills (verbal and written)

We do not offer sponsorship for this vacancy