Customer Success Manager

Check Point Software Technologies; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

Check Point Software Technologies in London is seeking a Customer Success Manager to act as a trusted advisor in the post-sale journey, ensuring long-term customer relationships and retention.

You will advocate for customers across industries, drive adoption, and liaise with Products, Engineering and Support to fulfill requirements. The role requires UK travel, a proactive mindset, and strong English communication.

Qualifications

• 5+ years of relevant experience in Customer Success/Pre-Sales/PS/Sales/Service Delivery role in Cyber/IT.
• Fluent English and excellent communication skills.
• Strong technical skills and orientation.
• Experience analyzing and optimizing processes in Customer Success.
• Highly organized and able to multi-task.
• Self-driven and proactive in a high-velocity environment.
• Patient and active listener.
• Ability to work independently in a high-velocity environment.
• Willingness to travel and travel abroad.
• UK Government Security Clearance is required.

Responsibilities

• Accelerate the customer’s value realization of Check Point’s products & services.
• Provide top-notch Customer Advocacy and liaise with Products, Engineering, Support to fulfill requirements.
• Develop and nurture relationships with key customer decision makers.
• Establish and execute retention goals and milestones.
• Assist and track customers with adoption of Check Point’s products and services.
• Identify opportunities to upsell/cross-sell services via customer experience.
• Work with implementation partners on strategic accounts and opportunities.
• Lead customer-facing account management strategy and planning sessions (QBRs, cadence calls).
• Understand different contracts to ensure fulfillment.
• Crisis management.

Skills

Communication skills

English fluency

Technical orientation

Process optimization

Organization

Self-motivation

Active listening

Job description

We are looking for our next Customer Success Manager to be a trusted advisor to our customers in their post-sale journey with Check Point. In this key role, you will be the chief advocate for our customers across a variety of industries, proactively engaging, influencing, contributing to sales, and addressing issues to ensure long term customer relationship and retention.

Check Point’s mission is to provide industry-leading security solutions that redefine the security landscape. We achieve our mission by constantly developing innovative and cutting-edge technology solutions focused on real customer needs, while challenging ourselves to grow and excel.

• Accelerate the customer’s value realization of Check Point’s products & services
• Providing top-notch Customer Advocacy - Understand the customer’s technical and strategic requirements and liaise with other departments (Products, Engineering, Support) to fulfill those requirements
• Develop and nurture relationships with key customer decision makers (Executive and Engineering)
• Establish and execute upon clear retention goals and process milestones
• Assist and track customers with their ongoing adoption (deployment and usage) of Check Point’s products and services
• Identify new opportunities to upsell/cross-sell services and promoting value through customer experience
• Work with implementation partners on strategic accounts and opportunities
• Lead customer-facing account management strategy and planning sessions (QBRs, cadence calls, etc.)
• Detailed understanding of the different contracts to ensure agreement fulfillment
• Crisis management

Qualifications

• 5+ years of relevant experience in the Cyber/IT industry in roles of Customer Success/Pre-Sales/Professional Services/Sales/Service Delivery Manager
• Fluent English and excellent communication skills and ability to foster positive business relationships
• Strong technical skills and orientation
• Experience analyzing and optimizing the existing processes in the Customer Success department
• Highly organized and able to multi-task
• Self-driven and proactive nature
• Patient and active listener

Ability to work independently in a high-velocity environment

Requirement for UK Government Security Cleared - this is a must

• Willingness to travel and travel abroad

We're committed to fostering a diverse team of individuals. If you believe you have what it takes to thrive in our passionate, fun, remote-friendly, and fast-paced environment, we encourage you to apply. Your unique perspective might just challenge our preconceptions about who belongs in this role.

Customer Success Manager • London, England, United Kingdom