Customer Success Manager

United States Digital Space LLC; Greater London; On-site; NOK 840,000 - 1,399,000; Full time

Benefits offered by this job

Grocery reimbursements

Gym reimbursements

Flexible work arrangements

Learning & development stipend

Generous PTO

Job summary

United States Digital Space LLC is seeking a Customer Success Manager to onboard and enable customers worldwide. You will own customer interactions, provide training, and drive adoption across enterprise accounts.

You will work with cross-functional teams to translate requirements into tailored cybersecurity solutions and help grow the book of business. You will report to the Head of Customer Success and maintain high customer health through proactive education, regular check-ins, and strategic

Qualifications

• 5+ years' experience in customer success and account management with enterprise organizations.
• Proven ability to lead customer interactions and drive renewal growth.
• Experience managing relationships across executive and department levels.

Responsibilities

• You will onboard and manage customers to ensure they maximize value from the platform.
• Provide resources, success plans, and customer-specific training; organize regular check-ins.
• Engage customers early to drive ongoing adoption and engagement from day one.
• Translate customer requirements into tailored risk-management solutions using the platform.
• Monitor customer health and proactively educate to realize expected value.
• Advocate for customers; share insights with Product, Sales, and Marketing teams.
• Support expansion opportunities and multithread across large organizations.

Skills

5+ years experience

Customer success

Account management

Enterprise relationships

Cross-functional collaboration

English proficiency

Proactive education

Communication

Solution tailoring

Team player

Tools

HubSpot

Salesforce

ChurnZero

GainSight

Job description

Who are we?

At the company, we are replacing manual security bottlenecks with AI-driven precision. Fresh off a US$75M Series C, we are scaling our infrastructure to process 100 billion risk signals daily. This isn’t just growth; it’s a total reimagining of how the world manages cyber risk.

We build the Cyber Risk Posture Management (CRPM) platform that security teams actually love. By integrating security ratings, threat intel, and agentic AI, we empower organisations to stay ahead of an ever evolving attack surface.

We aren’t just building another tool; we’re defining a category. We provide the autonomy to ship world-class technology and the resources to do it at a global scale.

Why are we hiring for this role?

Due to continued growth, the Customer Success team is expanding and we require a Customer Success Manager to join our high-performing team to onboard and enable our customers. The ideal candidate will be experienced in leading customer interactions, detail-oriented, articulate, and credible with the ability to listen effectively and provide clear advice.

As a Customer Success Manager, you'll report to the Head of Customer Success, EMEA, and analyze the causes of your customer’s greatest pain points and work closely to mitigate them using the company technology. You will solicit constant feedback from both customers and colleagues, helping improve the company over time, and you’ll work with customers around the world, from early contact to successful deployment, gaining constant, and unique, insight into the world's most important industries and institutions.

What will you accomplish?

• You will onboard and manage the company customers to ensure they understand how best to use the company effectively to meet their goals.

• You will provide resources to your customers, including success plans, and customer‑specific training sessions. You will also organize regular check‑in calls.

• You will engage your customers early and frequently, to help them get the most out of the company from day one and continue to drive engagement.

• You will translate your customers’ requirements by understanding their risk management frameworks to offer a tailored solution on how best they can utilize the company.

• You will monitor the health of your customers and intervene with proactive education when customers are not effectively using the company to achieve the value they expected.

• Advocate for the customer; Provide updates to internal cross‑functional partners (Product, Sales, and Marketing) on customer perspectives, risks, strategic insights, issue resolution activities, expansion, and cross‑sell opportunities.

What do we need from you?

• 5+ years' experience in customer success, and account management working with or for enterprise organizations.

• Self-starter with a proven track record of driving customer success and aligning complex customer solutions at the executive and department levels.

• Experience with supporting, building & maintaining customer relationships.

• Highly organized with the ability to update existing documentation and document new processes.

• Proven success in owning growth and revenue for a book of business including the end-to-end renewal process.

• An understanding of cyber risk management or risk management frameworks.

• Experience navigating large and complex organizations to multithread and uncover opportunities for expansion.

• High level of proficiency in the English language, both written and spoken.

• The ability to work cross‑functionally with many internal groups and be a team player.

• Can translate complex ideas to a variety of audiences.

• Ability to work with multiple teams, stakeholders, and subsidiaries within an organization.

• High energy and a willingness to learn.

• Self‑motivated, independent, and organized.

What would give you an edge?

• Experience in Customer Success tools, such as ChurnZero or GainSight.

• Experience with a CRM, such as HubSpot or Salesforce.

• Understanding of technical cyber security compliance and certification activities such as NIST, PCI, and ISO27001.

• Understanding of Cyber Security best practices.

• Experience in project management.

• Basic/working knowledge of APIs.

• Experience navigating large enterprise relationships from implementation through value recognition and expansion.

What’s in it for you?

• Rapidly growing user base: Work directly with some of the world’s largest, fastest‑growing, and most innovative companies.

• Interesting problems, at scale: Deeply explore the ever‑evolving world of cybersecurity, with a platform processing billions of data points daily.

• Learn from industry‑leading experts: Our security research has been featured in The New York Times, The New Yorker, The Washington Post, TechCrunch, Bloomberg, Gizmodo, Engadget, Forbes, ZDNet, and The Guardian.

• Impact: See the impact of your work on a daily basis, with data and impact available on dashboards you have access to.

• Generous compensation: Compensation offered will be determined by factors such as location, level, job‑related knowledge, skills, and experience.

• Great perks: Grocery and gym reimbursements, flexible work arrangements, learning and development stipend, and generous PTO package.

the company is a Certified Great Place to Work® in the US, Australia, UK and India, establishing its position as a leading global technology employer. 99% of team members agree that the company is a great place to work!

As an Equal Employment Opportunity and Aff…

For applications to positions in the United States, please note, at this time, we can only support hiring in the following US states: CA, MD, MA, IL, OR, WA, CO, TX, FL, PA, LA, MO, or DC.

Before starting work with us, you will need to undertake a national police history check and reference checks. Also, please note that at this time, we cannot support candidates requiring visa sponsorship or relocation.