Customer Success Manager

TN United Kingdom; Fleet; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Customer Success Manager to foster strong relationships with Advertising Agencies and clients. This role focuses on ensuring effective communication and high levels of customer service while managing campaigns and supporting the Ad Agency Sales Team. With a commitment to diversity and inclusion, the company offers an exciting opportunity for motivated individuals looking to grow their careers in a dynamic environment. If you have a passion for delivering exceptional customer service and thrive in a team-oriented atmosphere, this role is perfect for you.

Qualifications

• Extremely organized with attention to detail and quick turnaround times.
• Previous customer service experience in an office environment.

Responsibilities

• Build strong relationships with Advertising Agencies and clients.
• Manage campaigns and liaise with marketing/design teams.

Skills

Organizational Skills

Customer Service

Communication Skills

Multi-tasking

Attention to Detail

Teamwork

Education

Customer Service Experience

Job description

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At CV-Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision in both UK and overseas markets.

We are in a period of accelerated growth, following a year of key strategic acquisitions and significant investment across all parts of the business from Tech and Data to People and HR, there’s never been a more exciting time to join us or a better place to grow your career!

The Role

The Customer Success Manager will be required to build solid, successful relationships with our Advertising Agencies, their clients and Internal Sales Representatives at CV-Library; to ensure effective communication internally and externally, high-levels of customer service and campaign management as well as overall support of a growing Ad Agency team.

What your day will look like:

• Building strong relationships with new and existing Advertising Agencies and end users.
• Supporting all Sales Representatives within the Ad Agency Sales Team.
• Implementing new processes to create a smooth communication flow between Sales Representatives and Sales Support
• Creating accounts and company profiles for new clients brought on via the Sales Team.
• Posting vacancies, CV searches, creating Watchdogs and other tasks to ensure full utilisation of a campaign/account.
• Regular contact with end clients if required in accordance with the CRC Promise.
• Managing campaigns; liaising with marketing/design teams and Ad Agencies to arrange and manage campaigns for the end client.
• Producing or requesting stats for the Ad Agency or Ad Agency Sales Team upon request.
• Liaising with marketing to report on inventory performance (conversion rates of smart-shots compared to HTMLs, Application success banner average click through rate, etc.).
• Attending meetings and events as part of your role to build key relationships with your clients.
• Recognising upsell opportunities and communicating this to the Sales Rep.

Requirements

• Extremely organised with a high level of attention to detail, adhering to quick turn around times with accuracy and efficiency
• Ability to multi-task and work as part of a team
• Be a team player with confidence, energy and enthusiasm
• Highly motivated with a passion for delivering exceptional customer service
• Previous customer service experience in an office environment
• Polite Telephone manner
• Excellent literacy and numeracy skills
• Good PC skills with ability to learn new systems quickly

We are actively committed to promoting a fully diverse and inclusive workforce and we welcome applications for this role from all candidates who meet the key requirements. Please do not hesitate to get in touch should you require any reasonable adjustments to assist with your application.