Customer Success Manager

Pion; London; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Customer Success Executive, where you'll play a vital role in nurturing relationships with well-known brands. This position offers the chance to work in a hybrid environment, balancing remote and in-office collaboration. You will support clients in understanding the value of innovative products while identifying opportunities for growth and expansion. With a commitment to personal development and a focus on employee welfare, this role promises a rewarding experience in a vibrant and inclusive workplace. If you're passionate about customer success and eager to make an impact, this opportunity is perfect for you.

Benefits

30 days annual leave plus bank holidays

Flexible working hours

Gym memberships

Wellness challenges

Mental health first aider

Health cash plan

£200 work-from-home setup allowance

Partnership discounts with major brands

Commitment to personal development

Coaching workshops

Qualifications

• Experience across multiple product lines is essential.
• Strong analytical skills to advise on data-driven decisions.

Responsibilities

• Support account management to demonstrate product value to clients.
• Conduct campaign reviews to analyze data and suggest optimizations.

Skills

Data Analysis

Stakeholder Management

Program Optimization

Client Relationship Management

Opportunity Generation

Affiliate Marketing

Job description

About Us

We make life more affordable. Pion produces award-winning technology for the biggest retailers on the planet, connecting them with the youth market. We're always innovating and driving our SHARP values to offer new solutions that satisfy our consumers, drive ROI for our clients, and create an empowering workplace for our employees.

Equity, Diversity & Inclusion at Pion

At Pion, inclusivity, diversity, and respect are at our core. We value accountability and are fully transparent about our ED&I efforts—our commitments and internal stats are open for all to see. Our culture is shaped by our people, and it's all part of life at Pion.

Research shows that while men apply to jobs when they meet 60% of the requirements, women and those in underrepresented groups tend to only apply when they tick every box. We don't think you should have to tick every box. We value your uniqueness, and it goes without saying that all applications are welcome, even if you don't think you fit the criteria.

If you need any adjustments to support you with your application, just drop us an email at [e-mail].

About The Role

As a result of our incredible success and growth, we are looking for a Customer Success Executive to join us. You'll be working alongside our go-to-market teams to grow, retain, and take care of well-known brands such as Asos, Gymshark, Lego, and many more!

Responsibilities include

• Supporting the account management team in enabling clients to understand the value that our products bring to their business
• Conducting kick-off calls to ensure new clients understand our value proposition
• Updating our clients on progress through monthly and quarterly business reviews to maintain accountability and align with their strategic aims
• Implementation and management of success plans
• Identifying brands at risk of churn and ensuring proper contact and planning to mitigate issues
• Identifying expansion opportunities
• Conducting campaign reviews to set goals, analyze data, and suggest optimizations for further expansion

Requirements

We'd really like to hear from you if you have:

• Experience working across multiple product lines
• An ability to analyze data and metrics regularly to help advise and make decisions
• Experience with recommending and implementing program optimizations
• An ability to identify and generate opportunities for expansion and upsell
• Experience working with and managing multiple stakeholders
• Affiliate experience is preferred but not essential

Benefits

Life at Pion

Let's take a look at just a few things that make Pion an amazing place to work:

• Competitive salary
• 30 days annual leave plus bank holidays
• Accredited 'Great Place To Work' company in three categories
• Hybrid working, with the option to work from home three days a week
• Flexible working hours (starting between 8am - 10am)
• Focus on welfare, including gym memberships, wellness challenges, mental health first aider, and health cash plan
• Incredible partnership discounts with major brands like Google, Apple, GymShark, Domino's, and Uber
• Commitment to personal development and career growth, including learning budgets, coaching workshops, and progression plans
• £200 work-from-home setup allowance

Want to know more? Check out our career site for everything you need to know about starting a career with Pion.

Due to the high volume of applicants, we can only respond to shortlisted candidates. By submitting your application, you agree that Pion may collect your personal data for recruiting, organizational planning, and related purposes. Our Applicant Privacy Notice explains what personal information we collect, how we process it, and your rights regarding this data.