Customer Success Manager

JR United Kingdom; Newbury; On-site; GBP 30,000 - 60,000; Full time

Job summary

An innovative company is seeking a Customer Success Manager to enhance client relationships and drive success. In this role, you will onboard new customers, provide essential training, and support salon owners in navigating our cutting-edge technology. Join a passionate team dedicated to transforming the hair colour industry and making a real impact on salon operations. If you're tech-savvy, have excellent communication skills, and thrive in a dynamic environment, this is the perfect opportunity for you to grow and succeed.

Qualifications

• Experience in end-to-end account management and customer onboarding.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Onboard new customers and provide training and support.
• Manage customer support inquiries and ensure onboarding timelines are met.

Skills

Account Management

Customer Onboarding

Communication Skills

Problem-Solving Skills

Tech-Savvy

Critical Thinking

Education

Bachelor's Degree

Tools

HubSpot

MS Excel

Job description

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Vish is hiring a Customer Success Manager

Are you driven to be successful and gain invaluable skills? Are you looking for a great team? We are currently servicing customers and growing in countries from Canada, US, UK, Australia, New Zealand, and require an Customer Success Manager to join our customer success team.

The Role

As the Customer Success Manager, you will be responsible for onboarding new customers (including system configuration, setup, and user training) while providing customer support to salon owners and their employees as required.

Who are we?

Vish is changing and innovating the hair colour industry. At the local level, Vish helps salons eliminate waste, manage their inventory, increase service revenue and provide valuable insight into their colour business. At the global level, Vish will revolutionize supply chain management for the entire hair colour industry.

Role Requirements

• End-to-end account management (customer onboarding, training, support)
• Ensure all onboarding timelines are met and are on track as well as highlight onboarding concerns as they arise
• Utilize HubSpot / CRM to track customer data
• Manage customer support inquiries
• Support the customer success team when necessary
• Other duties as required
• Strong written and verbal communication skills
• Evidence of independence and self-starter attitude
• Tech-savvy with the ability to navigate new software effortlessly
• Bachelor's degree (or equivalent) from an accredited university
• Experience with MS Excel
• Experience with HubSpot is an asset
• Evidence of critical thinking and problem-solving skills

Why choose us?

Our team is a tight-knit group of aspiring professionals striving for success. We have an innovative and diverse team of professionals. While many of us have experience working at hair salons, some of us just have a true passion for Vish technology and the beauty industry in general.

Application Support

Please include a cover letter with your resume to let us know why you would like to join our growing team!