Customer Success Leader - Fire Safety & Growth (London)

Helix International Group Ltd; Greater London; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Commission-based incentives

Ongoing professional development

Supportive team culture

Job summary

A leading fire safety company in London is looking for a proactive Customer Success Manager to enhance client relationships and drive revenue growth. The ideal candidate will excel in communication and possess strong sales skills, ensuring clients receive exceptional service and value from fire safety maintenance solutions. This full-time position offers competitive salary and incentives based on performance.

Qualifications

• Proven experience in customer success, account management or service delivery.
• Strong understanding of Preventative Planned Maintenance and fire safety standards.
• Experience delivering client training or software onboarding sessions.

Responsibilities

• Manage a portfolio of property management clients to enhance satisfaction.
• Achieve 20% year-on-year revenue growth on current maintenance portfolio.
• Coordinate client training programs and support client engagement.

Skills

Customer-focused

Interpersonal skills

Sales acumen

Proactive mindset

Tools

CRM systems

Customer portals

Job description

A leading fire safety company in London is looking for a proactive Customer Success Manager to enhance client relationships and drive revenue growth. The ideal candidate will excel in communication and possess strong sales skills, ensuring clients receive exceptional service and value from fire safety maintenance solutions. This full-time position offers competitive salary and incentives based on performance.