Customer Success Executive - EdTech SaaS

TN United Kingdom; London; Hybrid; GBP 40,000 - 46,000; Full time

Job summary

A leading EdTech company in London is seeking a Customer Success Executive to onboard new customers and manage accounts. The ideal candidate will have experience in SaaS and be customer-centric, thriving in a fast-paced environment. This role offers a competitive salary and opportunities for growth within a fun team culture.

Benefits

Amazing culture

Fun team

Progression opportunities

Qualifications

• Minimum 1+ years in Customer Success / Account Management.
• Experience in SaaS / software / tech or education.

Responsibilities

• Onboarding new customers and ensuring quick deployment.
• Strengthening relationships and managing customer accounts.
• Promoting new features and providing demos and training.

Skills

Customer-centric

Solution focused

Relationship building

Job description

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Customer Success Executive - EdTech SaaS, London

Client: [Client details not provided]

Location: London, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 47916d21e773

Job Views: 3

Posted: 14.05.2025

Expiry Date: 28.06.2025

Job Description:

The role:

• Onboarding new customers and ensuring they are well-steered for deployment as quickly as possible
• Strengthening existing relationships whilst managing customer accounts throughout their whole life cycle and proactively seeking opportunities for growth
• Representing the "voice of the customer" and collaborating with various stakeholders, internal and external
• Promoting customer awareness of all new features and releases, offering insight and providing demos and training to ensure maximum adoption

About you:

• Minimum 1+ years previous experience in a Customer Success / Account Management role
• Experience in the SaaS / software / tech or education space
• An entrepreneurial self-starter, with the ability to thrive in a fast-paced environment, and a track record of going above and beyond!
• Customer-centric and solution focused, with the ability to build long-standing relationships

The package:

• Basic salary up to £40k + £5k OTE
• Amazing culture, fun team and progression opportunities
• London Hybrid