Sr Analyst Sales Operations

Promethean Ltd.; United Kingdom; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading company in edtech is seeking a Sales Operations Analyst to support their sales team by administering the CRM system and optimizing business processes. The role involves collaboration with multiple teams, data analysis, and reporting to enhance sales productivity. Candidates should have strong analytical skills and experience with Salesforce and BI tools. A comprehensive benefits package is offered, including medical insurance and additional paid leave days.

Benefits

Private Medical Insurance

Life Assurance

Pension

Parental Leave

Paid Holidays

Additional Paid Leave Days

Qualifications

• At least 3 years of experience in Salesforce administration.
• Experience in Sales or Revenue Operations in high-growth SaaS or tech companies.

Responsibilities

• Support the Field Sales & Channel business and administer the CRM system.
• Collaborate with stakeholders across various teams to optimize processes.
• Design and maintain Power BI dashboards for stakeholders.

Skills

Analytical Skills

Communication

Relationship Building

Education

Salesforce Advanced Admin Certification

Tools

Salesforce

Power BI

Excel

JIRA

Confluence

Job description

We're on a mission to transform the way people learn and collaborate around the world. For over 25 years, we've been empowering educators, innovators, and business leaders with our award-winning interactive displays and software solutions that transform learning and workspaces into connected, creative environments.

Our company is rooted in our values, igniting a culture that fosters collaboration and innovation, as well as promoting an inclusive environment. As a global leader in edtech, we are also passionate about four key areas where we can make a difference: growing access to technology for underserved communities, encouraging our employees to take an active role in improving our world, promoting diversity and inclusion, and reducing our carbon footprint. Discover more about our corporate social responsibility initiatives.

As a member of #TeamPromethean, you'll have the opportunity to change lives with technology and directly impact education and the workplace for countless people every day. If you're passionate about education, collaboration, and making a positive global impact, we want to hear from you. Join us on our mission to transform the world, one student, one teacher, and one community at a time.

The Sales Operations Analyst is an integral member of the Sales team and is responsible for supporting our Field Sales & Channel business, helping administer the CRM system, providing user support and problem resolution for 75+ users, assisting in implementation processes (e.g., data import/export/updates, data migration, system customization, reports and dashboard creation in Salesforce and Power BI), and supporting the implementation of workflows and validation rules.

This individual will work cross-functionally to identify, develop, and deploy new business processes and facilitate the adoption of platforms. Responsibilities include executing day-to-day configuration, support, maintenance, and improvement of our CRM & Power BI platforms.

You will help the sales team maximize their sales and attainment through analytics, reporting, data streams, and KPIs. You will partner with sales managers and directors in forecasting, territory planning & management, and business review processes. Your role is to support the sales management team and recommend ways to improve productivity and scalability of the sales organization.

Responsibilities:

• Collaborate with stakeholders from Sales, Pricing, FP&A, Order Management, Channel, IT, and Sales Operations teams.
• Manage technical design and grooming activities pre-sprint.
• Drive user story analysis, elaboration, and design, ensuring implementations meet user requirements without degrading other processes.
• Build and maintain custom objects, fields, validation rules, reports, dashboards, profiles, permission sets, sharing rules, lightning flows, and email templates to optimize processes.
• Promote modular design, reuse, and high cohesion in solutions.
• Apply industry best practices to deliver high-quality solutions.
• Support change management and innovation to ensure customer satisfaction.
• Manage schedules and timelines effectively.
• Handle the Sales Operations Inbox and research stakeholder problems to develop solutions.
• Stay updated on Salesforce releases and security concerns.
• Identify areas for process improvement using data and system analysis to impact revenue positively.
• Lead projects, measure their impact, and adapt as needed.
• Support territory and quota planning, capacity modeling, and reporting activities.
• Design and maintain Power BI dashboards for stakeholders.
• Train new sales personnel on SFDC and Power BI tools and processes.
• Require at least 3 years of experience administering Salesforce and in Sales or Revenue Operations in high-growth SaaS or tech companies.
• Possess strong analytical skills, experience with BI tools, and proficiency in Excel.
• Experience with Salesforce Lightning, workflows, process builders, and Lightning flows.
• Excellent communication, relationship-building skills, and attention to detail.
• Nice to have: Salesforce Advanced Admin certification, experience with Agile, JIRA, Confluence, Data Loader, DevOps tools, or SQL/SOQL/SOSL queries.

Promethean offers a comprehensive benefits package, including private medical insurance, life assurance, pension, parental leave, paid holidays, and additional paid leave days such as birthdays and multicultural days. We are committed to equal opportunity employment and respecting privacy, as detailed in our privacy policy: https://bit.ly/2I83hwP.