Customer Engagement Executive

Leadership Matters; Greater London; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company dedicated to transforming leadership in education. As a Sales Administrative Support Specialist, you'll play a key role in enhancing customer engagement and supporting marketing initiatives. This position offers a unique opportunity to contribute to a dynamic team focused on delivering exceptional member experiences. With a hybrid working model and a commitment to professional growth, this role is perfect for motivated individuals looking to make a difference in the education sector. Be part of an innovative journey that empowers leaders and drives educational success.

Benefits

25 Days Annual Leave + Bank Holidays

Hybrid Working Model

Possibility of Permanent Role

Qualifications

• Proven experience in sales administrative roles, preferably in Education or EdTech.
• Strong skills in using digital tools and CRM systems.

Responsibilities

• Provide comprehensive support to sales and customer support teams.
• Manage administrative tasks including data entry and document management.

Skills

Sales Administration

Digital Proficiency

Attention to Detail

Customer Support

Communication Skills

Education

Bachelor's Degree

Tools

CRM Systems

Microsoft Office Suite

Job description

This range is provided by Leadership Matters. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Leadership Matters

Head of People and Culture at Captiva Learning Ltd

and Customer Engagement

Maternity cover

We are looking for the next person to join the Leadership Matters team supporting across the areas of sales administration, customer engagement, marketing and content creation.

An initial 9 month contract is on offer however there is the possibility of a permanent role for the right applicant.

• 25 Days Annual Leave + Bank Holidays
• Initial 9 Month Contract
• Hybrid Working Model
• July 1st 2025 Start

The Company

Leadership Matters is an award-winning online training platform which drives leadership development in schools. Our suite of diagnostic tools and resources have been designed to help improve the educational outcomes of all children by empowering leaders in education.

With over 22,000 school leaders currently using Leadership Matters our ambition is that all leaders in all schools have access to this revolutionary platform

Leadership Matters strives for a more inclusive work environment which attracts a diverse group of applicants and signals our commitment to celebrate and promote diversity. We are committed to equality of opportunity for all. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnership.

The Role

We are seeking an adept Sale Administrative Support Specialist with a strong track record in sales administration, and digital proficiency to join our team. This role is pivotal in providing comprehensive support to the sales and customer support teams while also contributing to marketing endeavours. The ideal candidate should possess a keen attention to detail, self-motivation, and a diligent approach to administrative responsibilities.

If you are a motivated sales administrative professional with a meticulous approach to tasks and a passion for providing excellent member experiences within the Education, EdTech, and online training fields, we encourage you to apply and play a crucial role in supporting our sales, customer support, and marketing efforts.

Key Responsibilities

• Legacy Subscription Support: Handle emails and calls related to legacy Leadership Matters subscriptions, providing top-tier customer support.
• Manage and organise administrative tasks efficiently, including data entry, document management, and maintaining accurate records.
• Proactively engage with members via various communication channels, resolving queries, and ensuring a high level of member satisfaction.
• Contribute to upselling efforts by maintaining accurate member information, identifying renewal opportunities, and providing relevant insights.
• Assist in coordinating marketing activities, including event planning, promotions, and digital campaigns.

Skills, Knowledge & Experience

• Proven experience in sales administrative roles, preferably within the Education, EdTech, or online training sectors within the UK.
• Familiarity with online training platforms.
• Strong skills in using digital tools, CRM systems, and Microsoft Office Suite.
• Exceptional attention to detail and the ability to maintain accurate records and reports.
• Able to work independently, prioritize tasks, and meet deadlines while maintaining a high standard of work.

Personal Characteristics

• A genuine enthusiasm for delivering an outstanding member experience, ensuring their needs are met promptly and effectively
• Excellent interpersonal and communication skills
• A passionate commitment to the provision of a high-quality learning experience
• High degree of initiative, accuracy, efficiency, and rigorous attention to detail
• Able to work independently, prioritize tasks, and meet deadlines while maintaining a high standard of work.
• Able to work under pressure and meeting competing deadlines
• Solution focused and objective in approach

This is an opportunity to grow alongside one of the most innovative and exciting companies in this space.

You will have an unparalleled opportunity to contribute to the overall direction of a company that is set to define future professional standards in the education sector.

If you would like to apply to be part of the Leadership Matters team, please send your CV with a cover letter to [e-mail]

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Administrative

• Industries

  Education

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