Customer Success Executive: Drive SaaS Growth & AI

Apprentify; Leeds; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Full training

Clear progression

AI platform exposure

High-growth environment

Job summary

Apprentify in Leeds is seeking an Entry Level Customer Success Executive to help customers maximise value from a leading AI SaaS platform. You will build lasting relationships, support onboarding, and drive customer success initiatives in a fast-growing environment.

The role offers a base salary of £28,000-£30,000 with uncapped OTE of £16,000-£25,000, plus full training and clear progression opportunities within the business.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to build and maintain customer relationships.
• Interest in SaaS and technology.

Responsibilities

• Building and maintaining strong relationships with customers.
• Supporting customers during onboarding and implementation.
• Regularly engaging with customers via phone, email and virtual meetings.
• Understanding customer goals and helping them maximise value from the platform.
• Monitoring customer satisfaction and identifying opportunities to improve their experience.
• Collaborating with internal teams to ensure best outcomes for customers.
• Managing and developing your own portfolio of customer accounts.

Skills

Strong communication

Relationship building

SaaS knowledge

Job description

Apprentify in Leeds is seeking an Entry Level Customer Success Executive to help customers maximise value from a leading AI SaaS platform. You will build lasting relationships, support onboarding, and drive customer success initiatives in a fast-growing environment.

The role offers a base salary of £28,000-£30,000 with uncapped OTE of £16,000-£25,000, plus full training and clear progression opportunities within the business.