Customer Success Exec – Sell My Car (Hybrid)

Carwow; Bournemouth; Hybrid; GBP 30.000 - 42.000; Vollzeit

Benefits dieser Stelle

Competitive salary + commission

Company share options

Enhanced holiday package

28 annual leave days

Wedding day

Zusammenfassung

Carwow is seeking a dynamic Customer Success Executive to guide car sellers through the Sell My Car auction, ensuring a smooth experience while maximizing outcomes. You will build rapport, manage pipeline, and provide expert advice across channels.

This role is hybrid in the UK, with 3 days per week in the office, 37.5 hours, and a salary with commission. Strong communication and detail orientation are essential to thrive in a fast-paced automotive marketplace.

Qualifikationen

• Experience in a target-driven role with independent pipeline management.
• Excellent written and verbal communication with sellers.
• Proactive, customer-focused approach to help sellers achieve goals.
• Strong attention to detail and organisational skills.
• Ability to work independently and in a team.
• Experience using multiple channels (phone, email, live chat, SMS).
• Willingness to rotate shifts 9am–7pm, 37.5 hours/week.
• Hybrid working with minimum 3 days in the office.
• Passion for automotive industry is a plus.

Aufgaben

• Manage a lead pipeline of potential sellers for the online auction.
• Review car listings for accuracy and completeness.
• Provide expert guidance to customers balancing price expectations with market realities.
• Explain the Carwow auction process clearly to sellers.
• Handle negotiations and objections.
• Communicate with sellers via phone, email, live chat and SMS.
• Maintain accurate records and handovers to other teams.
• Contribute to performance by meeting targets for listings and pipeline conversion.
• Collaborate with cross-functional teams to share insights.

Kenntnisse

Target-driven

Communication skills

Customer-focused

Team player

Organised

Jobbeschreibung

Carwow is seeking a dynamic Customer Success Executive to guide car sellers through the Sell My Car auction, ensuring a smooth experience while maximizing outcomes. You will build rapport, manage pipeline, and provide expert advice across channels.

This role is hybrid in the UK, with 3 days per week in the office, 37.5 hours, and a salary with commission. Strong communication and detail orientation are essential to thrive in a fast-paced automotive marketplace.