Customer Success Engineer (NI Remote)

Budibase, Inc.; Belfast City District; Hybrid; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Remote work flexibility

Office in Belfast

Pension scheme (3% employer contrib.)

Salary sacrifice option

24 days holiday

Job summary

Budibase, Inc. is seeking a Customer Support Engineer to assist customers via email, chat, and video calls. This is a technical role, requiring a background in software engineering, IT, technical support, or similar hands-on work.

You will help users navigate Budibase, propose solutions, document issues, and even build small apps, agents, and automations for customers. Flexible work options include remote, Belfast office, or a hybrid approach.

Qualifications

• Excellent written and verbal communication skills.
• Ability to understand customer needs and recommend suitable solutions.
• Confidence learning and working with new technologies.
• Knowledge of core programming concepts and data structures.
• Background in software engineering, IT, technical support, or comparable technical work.
• Experience working with databases or REST APIs.
• Experience with Budibase or another low-code platform.
• Experience building AI agents or automations.
• Flexible working: remote, Belfast office, or hybrid.
• 24 days of paid holiday, plus the statutory public holidays that apply in your country.
• Pension scheme with a 3% company contribution and an optional salary-sacrifice arrangement.

Responsibilities

• Answer product questions through email, GitHub Discussions, and occasional video calls.
• Help customers follow best practices when using Budibase.
• Improve and update our documentation as we release new features.
• Investigate product issues and work with the product team to resolve them.
• Share customer pain points, feedback, and feature requests with the product team.
• Build apps, agents, and automations for customers.
• Make small product improvements where appropriate, (NodeJS/Typescript, Svelte)

Skills

Communication

Customer empathy

Technical aptitude

NodeJS

Typescript

Tools

Budibase

REST APIs

Job description

Budibase is an open-source platform for building apps, automations, and AI agents.

Teams use Budibase to connect their data, build internal tools, automate workflows, integrate existing systems, and create AI-powered processes.

We began as a low-code platform for internal tools. Today, we are building a broader platform for operational work: apps for people, automations for repeatable processes, and AI agents for more dynamic tasks.

Our goal is simple: to help people work faster.

The role

As a Customer Support Engineer, you will help customers through email, chat, and video calls.

Budibase is a technical product used by IT and engineering teams, so you will need strong technical skills. A background in software engineering, IT, technical support, or similar hands‑on work is essential.

You will also have opportunities to make small product improvements and build apps, agents, and automations for customers.

What you’ll do

• Answer product questions through email, GitHub Discussions, and occasional video calls.
• Help customers follow best practices when using Budibase.
• Improve and update our documentation as we release new features.
• Investigate product issues and work with the product team to resolve them.
• Share customer pain points, feedback, and feature requests with the product team.
• Build apps, agents, and automations for customers.
• Make small product improvements where appropriate, (NodeJS/Typescript, Svelte)

Essential skills

• Excellent written and verbal communication skills.
• The ability to understand customer needs and recommend suitable solutions.
• Confidence learning and working with new technologies.
• Knowledge of core programming concepts and data structures.
• A background in software engineering, IT, technical support, or comparable technical work.
• Experience working with databases or REST APIs.
• Experience with Budibase or another low-code platform.
• Experience building AI agents or automations.
• Flexible working: work remotely, from our Belfast office, or through a mix of both.
• 24 days of paid holiday, plus the statutory public holidays that apply in your country.
• A pension scheme with a 3% company contribution and an optional salary-sacrifice arrangement.