Customer Success Engineer

Budibase; Belfast City District; Hybrid; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Flexible working

Remote or Belfast office

Flexible hours

Pension scheme 3% company contribution

Salary-sacrifice option

Job summary

Budibase is seeking a Customer Support Engineer to assist customers via email, chat, and video calls. This technical role requires hands-on experience in software engineering, IT, or technical support.

You will help users adopt Budibase, write clear docs, and collaborate with product teams to address issues. The role offers flexible remote options and a Belfast office, with a supportive, fast-moving environment.

Qualifications

• Excellent written and verbal communication.
• Background in software engineering, IT or technical support.
• Ability to learn and adapt to new technologies.
• Ability to understand customer needs and translate to solutions.

Responsibilities

• Answer questions via email, GitHub Discussions, and occasional video calls.
• Help customers follow best practices when using Budibase.
• Update documentation with new features and changes.
• Investigate product issues and collaborate with the product team to resolve them.
• Share customer pain points, feedback, and feature requests with the product team.
• Build apps, agents, and automations for customers.
• Make small product improvements with NodeJS/Typescript, and Svelte.

Skills

Communication skills

Needs assessment

Tech curiosity

Programming fundamentals

Technical background

Tools

NodeJS

Typescript

Svelte

REST APIs

Databases

Job description

About Budibase

Budibase is an open-source platform for building apps, automations, and AI agents.

Teams use Budibase to connect their data, build internal tools, automate workflows, integrate existing systems, and create AI-powered processes.

We began as a low-code platform for internal tools. Today, we are building a broader platform for operational work: apps for people, automations for repeatable processes, and AI agents for more dynamic tasks.

Our goal is simple: to help people work faster.

The role

As a Customer Support Engineer, you will help customers through email, chat, and video calls.

Budibase is a technical product used by IT and engineering teams, so you will need strong technical skills. A background in software engineering, IT, technical support, or similar hands-on work is essential.

You will also have opportunities to make small product improvements and build apps, agents, and automations for customers.

What you'll do

• Answer product questions through email, GitHub Discussions, and occasional video calls.
• Help customers follow best practices when using Budibase.
• Improve and update our documentation as we release new features.
• Investigate product issues and work with the product team to resolve them.
• Share customer pain points, feedback, and feature requests with the product team.
• Build apps, agents, and automations for customers.
• Make small product improvements where appropriate, (NodeJS/Typescript, Svelte)

Essential skills

• Excellent written and verbal communication skills.
• The ability to understand customer needs and recommend suitable solutions.
• Confidence learning and working with new technologies.
• Knowledge of core programming concepts and data structures.
• A background in software engineering, IT, technical support, or comparable technical work.

Bonus skills

• Experience working with databases or REST APIs.
• Experience with Budibase or another low-code platform.
• Experience building AI agents or automations.
• DevOps / SysAdmin / Infrastructure experience

Benefits

• Flexible working: work remotely, from our Belfast office, or through a mix of both.
• 24 days of paid holiday, plus the statutory public holidays that apply in your country.
• Flexible working hours.
• A pension scheme with a 3% company contribution and an optional salary-sacrifice arrangement.