Customer Success Engineer- London, UK

Torq; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

Torq is seeking a Customer Success Engineer to join their Field Engineering team. In this role, you will help customers unlock the potential of Torq's security hyperautomation platform through technical expertise, problem-solving, and collaboration with product teams. You will provide support and insights to ensure customer success while keeping up with the latest trends in security and automation, making this an exciting opportunity for a passionate professional in the tech industry.

Qualifications

• 2+ years of hands-on experience with SOAR/Automation technologies or a similar role.
• 5+ years in customer-facing positions such as post-sales engineering or customer success engineering.
• Proven expertise in security, automation, scripting, and API integration.

Responsibilities

• Guide customers on their automation journey ensuring seamless solution adoption.
• Provide expert technical support resolving complex challenges.
• Collaborate with product and engineering teams to shape Torq’s roadmap.

Skills

Technical support

Problem-solving

Automation

Security expertise

API integration

Interpersonal skills

Analytical skills

Scripting in Bash/Python

Job description

Skeletons, lasers, monster trucks — the Torq brand grabs attention like nothing else in cybersecurity. And we’re growing like crazy, with $70M in Series C funding, 200% employee growth, and 300% revenue growth in 2024. Fueling Torq’s growth are our game changing agentic AI security solutions, backed by a team and culture that makes Torq one of Forbes’ Best Startup Employers in America, and a Business Insider ‘startup to bet your career on’.

Life at Torq is all gas, no brakes. We’re a team of relentless, collaborative go-getters pushing the boundaries of what’s possible for security automation. Every role is an essential driver of Torq’s success as the AI-native autonomous SecOps platform of choice for security teams across the Fortune 500. Excited about our vision and ready to make an impact as we grow? We’d love to see what you can bring to the team.

As aCustomer Success Engineer at Torq, you’ll be a key member of our Field Engineering team, helping customers unlock the full potential of our security hyperautomation platform. Working closely with a global, highly skilled team, you’ll ensure customer success by providing technical expertise, problem-solving, and valuable insights into our product’s future.

What You’ll Do:

• Guide customers on their automation journey, ensuring seamless solution adoption and long-term success.
• Provide expert technical support, resolving complex challenges and ensuring a world-class experience.
• Collaborate with product and engineering teams to shape Torq’s roadmap based on customer feedback and emerging trends.
• Stay up-to-date with the latest developments in security and automation to provide cutting-edge insights to our clients.
• Deliver technical and industry thought leadership to our customer’s business and technical decision makers
• Demonstrate a thorough grasp of our customer’s business and technical issues in order to architect compelling solutions that use Torq’s workflows
• Maintain a deep understanding of the Torq solution and the product roadmap
• Partner with the other roles within Torq’s teams to present meaningful services offerings, training, technical workshops, and road-mapping as well as supporting to broaden the knowledge base and product understanding
• Be part of the business growth - make sure our customers are eager to use Torq’s solution exponentially.
• Triagingand Prioritizing reportedcustomers Incidents

What We’re Looking For:

• 2+ years of hands-on experience with SOAR/Automation technologies or a similar role.
• 5+ years in customer-facing positions such as post-sales engineering, customer success engineering, or technical services.
• Proven expertise in security, automation, scripting, and API integration.
• A passion for delivering exceptional customer experiences and a can-do attitude in a fast-paced environment.
• Experience with security operations centers (SOC), cloud environments, EDR, and SIEM technologies is highly desirable.
• Ability to clearly articulate technical topics to a non-technical audience
• Exceptional analytical, conceptual, and problem-solving abilities.
• Interpersonal skills - ability to work with customers and translate it to proactive solutions
• Experience in designing and writing automation scripts (scripting - bash/python)
• Experience in reading APIs and security

Torq is building a company that values different perspectives and experiences, and we’re excited to learn how you could contribute to our success.

Why Torq?

At Torq, diversity is our strength. We are an equal-opportunity employer and welcome applicants regardless of race, religion, gender, age, or background. We’re committed to fostering an environment where every team member feels empowered to bring their unique perspective to the table.

As an equal-opportunity employer, we consider qualified applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

By submitting your application, you acknowledge that Torq will process your personal data in accordance with Torq’s Privacy Policy.

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