Senior Customer Success Manager - Remote UK

e2open; United Kingdom; Remote; GBP 60,000 - 85,000; Full time

Job summary

e2open is seeking a Senior Customer Success Manager for a remote role in the UK. In this key position, you'll oversee high-impact accounts, ensuring customer success with e2open's solutions. You will collaborate across teams to enhance customer experiences and drive growth, leveraging strategic insights and data analysis to deliver exceptional value to clients.

Qualifications

• 5–8+ years in customer success or account management roles.
• Experience with strategic or enterprise-level accounts is preferred.
• Strong verbal and written communication skills in English.

Responsibilities

• Manage high-revenue accounts, ensuring customer value and success.
• Track key performance indicators and drive customer adoption.
• Identify upsell and cross-sell opportunities.

Skills

Communication Skills

Leadership & Problem-Solving

Data-Driven Decision Making

Customer-Focused Relationship Building

Adaptability

Education

Bachelor’s degree

Tools

Salesforce

Microsoft Office

QlikSense

Job description

Senior Customer Success Manager - Remote UK

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Senior Customer Success Manager - Remote UK

Join to apply for the Senior Customer Success Manager - Remote UK role at e2open

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Senior Customer Success Manager - (Remote UK)

Location: United Kingdom - Remote

E2open are seeking a Senior Customer Success Manager to join our dynamic Client Experience team. In this strategic, relationship-driven role, you'll manage our most impactful and high-revenue accounts, ensuring clients see value and achieve success with e2open's solutions. You'll collaborate across teams - from business unit presidents to technical account managers - to create an exceptional customer experience. This role directly influences customer retention, loyalty and growth for some of our largest and most strategic accounts

Key Responsibilities

• Strategic Account Management: Act as a senior advisor, partnering with C-level and executive stakeholders at both e2open and assigned accounts. Ensure customer value and account health, helping customers realize their goals and ROI with e2open’s solutions
• Solution Expertise: Develop deep knowledge of e2open’s solutions within logistics, global trade management, and supply chain, and map these to the customer’s key business use cases
• Customer Success Measurement: Track, analyze, and report on key performance indicators and Net Revenue Retention. Drive adoption, monitor usage, and proactively identify risks
• Continuous Improvement: Use data-driven insights to identify trends, optimize processes, and continuously improve the customer experience. Advocate for customers internally, making e2open an easy partner to do business with
• Value-Added Advisory: Share best practices and thought leadership with clients, positioning yourself as a trusted partner in their success journey
• Risk & Issue Management: Quickly assess the potential business impact of service interruptions. Navigate challenging situations with expert escalation and relationship management skills
• Revenue Growth: Identify upsell and cross-sell opportunities, collaborating with Account Directors and Sales Leaders to drive expansion within accounts
• Customer Advocacy & Reference ability: Foster customer loyalty and advocacy, ensuring assigned accounts are strong brand references for e2open

Qualifications & Experience

• Education: Bachelor’s degree desirable; post-graduate education or relevant certifications in Science, IT, or Supply Chain Management preferred
• Experience: 5–8+ years of experience in customer success or account management roles, ideally working with strategic or enterprise-level accounts
• Communication Skills: Excellent verbal and written communication skills in English; capable of engaging and influencing senior stakeholders across channels including Teams, Zoom, and in person.
• Leadership & Problem-Solving: Proven ability to lead and influence cross-functional teams. A “can-do” attitude with strong skills in problem-solving, managing competing priorities, and leading without authority
• Data-Driven Decision Making: Demonstrated ability to leverage data, metrics, and analytics to drive customer success outcomes and inform business strategy.
• Customer-Focused Relationship Building: Skilled in building and nurturing strategic customer relationships and managing multiple high-priority cases, with a strong focus on customer satisfaction and growth.
• Adaptability: Comfortable working in diverse environments—remote, in-office, or customer-site—and handling “hot” customer issues with urgency and grace
• Software Proficiency: Strong working knowledge of Microsoft Office (Excel, Word, Outlook, PowerPoint, Teams), CRM platforms like Salesforce, and reporting tools like QlikSense.
• Analytics & Reporting: Familiarity with data analysis tools to monitor trends and proactively improve customer success strategies

#LIRemote

E2open is a leading network-based provider of 100% cloud-based, mission critical, end-to-end supply chain management software. Brand owners use E2open solutions to gain visibility into and control over their trading networks through the real-time information, integrated business processes, and advanced analytics that E2open provides. E2open customers include Intel, Facebook, Amazon, Cisco, Dell, Shell, Google, L'Oréal, Maersk, Unilever, Procter & Gamble, Seagate, HP, Philip Morris and Vodafone. E2open is headquartered in Dallas, Texas with operations worldwide. For more information, visit us at http://www.e2open.com

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Consulting, Sales, and Customer Service

• Industries

  Software Development and Transportation, Logistics, Supply Chain and Storage

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