E-Discovery Specialist (Customer Success) | London, Cambridge UK

Luminance Technologies Ltd.; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

Luminance Technologies, a fast-growing AI company, seeks an E-Discovery Specialist to onboard and support customers using their E-Discovery platform. The role involves leading project onboarding, managing complex tasks, and ensuring customer satisfaction through training and responsive support. Ideal candidates will have E-Discovery experience and excellent communication skills, contributing to innovative solutions in legal technology.

Benefits

Modern offices in London, Cambridge, and New York

Extra holiday for outstanding employees

Paid sabbatical after four years

Qualifications

• 2+ years in an E-Discovery role with hands-on knowledge of the EDRM lifecycle.
• Highly proficient in Excel.
• Experience training or supporting customers on E-Discovery software.

Responsibilities

• Lead onboarding for new users and guiding project scoping.
• Support data uploads and manage pre-processing tasks.
• Act as first-line support, handling technical queries.

Skills

E-Discovery experience

Communication

Problem-solving mindset

Organizational skills

Education

BA in Law, Legal Tech, Computer Science or a related field

Job description

Want a fast-paced, rewarding career at a fast-growing, global tech company?

Luminance is a young AI company that is growing rapidly: today, Luminance’s technology is helping over 700 customers in 70 countries globally. With ambitious growth plans, we are looking for bright, passionate and hungry people across a wide range of roles.

Whether you want to help develop some of the world’s most advanced AI programmes, you’re looking to begin a career in sales, or you’re excited by the prospect of marketing to major organisations around the world, we would love to hear from you.

To apply, send your CV and cover letter indicating the opportunity you are interested in to [e-mail] - join us in shaping the future of AI technology.

Employee Benefits

• Modern offices that are located in the heart of London, Cambridge and New York
• 'Superstar' employees unlock an additional 2 days holiday for that year, vouchers for their team and the ability to "work from anywhere" for two weeks of the year
• Paid one month sabbatical after four years' employment

E-Discovery Specialist (Customer Success)

London, Cambridge UK

As an E-Discovery Specialist, you’ll act as the dedicated point of contact for onboarding and supporting customers using Luminance’s E-Discovery platform. You’ll work across a range of legal use-cases – from E-Discovery and Early Case Assessment (ECA) to requests for personal information such as Data Subject Access Requests (DSARs).

Luminance Discovery operates as an autonomous unit within Luminance, with its own commercial and product strategy, which means we move fast, iterate, build and deliver innovation as well as world class customer service for our customers.

You’ll play a key role in both commercial and operational activities – leading project onboarding, managing project setup, delivering tailored training and providing first-line support.

To apply, please send your CV and covering letter to [e-mail]

• Lead onboarding for new users – guiding project scoping, advising on data collection best practices, appropriate file formats and processing timelines.
• Support data uploads (small and large) and manage pre-processing tasks (e.g. deNISTing, loadfiles & overlays)
• Work with customers to understand project or investigation requirements, delivering tailored user-training sessions.
• Support customers through the initial setup of review structures and workflows, including using AI-assisted review (Deep Coding), providing advice on review strategies for specific project types.
• Support end-to-end workflows from data upload through to production.
• Directly handle complex tasks including redactions, reporting and productions.
• Act as first-line support, handling technical queries and requests (working with the Site Reliability Team).
• Own and update onboarding materials, knowledge-base articles and training resources.
• Capture customer feedback to inform Discovery product improvements and help share future functionality, including handling product QA for new version releases

Desired Skills

• Additional training or certification in E-Discovery (e.g. ACEDS) is advantageous

Requirements

• E-Discovery experience – at least 2+ years working in an E-Discovery role (law firm, in-house or E-Discovery provider) with hands-on knowledge of the EDRM lifecycle, including data ingestion, culling, review and production.
• Highly proficient in Excel
• Familiar with a wide range of data formats (including common E-Discovery export formats) and data export methods.
• Familiar with loadfiles & data overlays, and Concordance (or similar) productions formats.
• Understanding of De-Duplication mechanisms, deNISTing and data processing best practices.
• Demonstrated experience training or supporting customers or internal users on E-Discovery software platforms.
• An excellent communicator – both written and verbal, with an ability to translate complex technical topics into clear, customer-friendly explanations.
• Problem-solving mindset – able to identify issues, investigate causes, and collaborate on solutions with internal and client teams.
• Organisational skills – ability to manage multiple projects simultaneously, prioritising tasks and deadlines effectively and independently.
• BA in Law, Legal Tech, Computer Science or a related field (2:1 or above)