Client Success Manager

Aegistech; United Kingdom; Remote; USD 60,000 - 85,000; Full time

Job summary

Aegistech is seeking a Client Success Manager for their client, a global Fintech company. This full-time and remote position requires expertise in trading software and excellent communication skills. The ideal candidate will provide technical support and engage directly with clients to enhance their trading platform experience in the UK.

Qualifications

• Must have strong technical background with trading software.
• Mid-Senior level with at least 3-5 years of relevant experience.

Responsibilities

• Serve as primary technical point for customer support.
• Translate customer requests to project requirements.
• Manage software releases and coordinate with support teams.

Skills

Technical Support

Interpersonal Skills

Communication

Scripting Experience

Log Investigation

Education

3-5 years experience in Electronic Trading

Experience with FIX protocol

Experience with CentOS / REHL

Experience with Issue Ticketing Systems

Tools

Jira

REST APIs

IntelliJ

Job description

This range is provided by Aegistech. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$60,000.00/yr - $85,000.00/yr

Direct message the job poster from Aegistech

Technical Recruiter @ Aegistech | FinTech Specialist

Our client, a global Fintech company based in New York City & London, is seeking a full-time and remote Client Success Manager to join their team in the UK and be an active contributor in building a trading platform. Candidates must be able to work for any company without a visa transfer. No agencies!

Our client is seeking a Client Success Manager who will serve as the lead technical contact for customers, providing professional and courteous technical support of foreign exchange trading software in a fast-paced environment.

Responsibilities:

• Liaise with customers as the primary technical point of contact for trading software functionality and venue connectivity.
• Translate customer requests into project requirements, product enhancement specifications, and release documentation.
• Communicate project statuses and prioritizations both inside and outside the company with
• Manage software releases, including documenting release notes, managing product configurations, performing final smoke testing, and liaising with customers.
• Interface with software development and QA on new feature development and bug fixing.
• Coordinate with tier-1 support and provide tier-2 support, resolving operational issues or escalating when necessary.
• Participate in follow-the-sun support model, communicating issues clearly in ticketing systems, and providing well-organized issue handoffs at end-of-day.

Requirements:

• The ideal candidate will be well-organized, possess excellent interpersonal and communication skills, and will additionally possess technical or business experience with about 3-5 years' experience in: Electronic trading.
• FIX protocol
• CentOS / REHL (or other *nix)
• Scripting/coding experience in languages such as Bash or Python
• Extreme comfort with log investigation and configuration file management
• Issue ticketing systems such as Jira
• APIs such as REST
• IDEs such as IntelliJ

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

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