Customer Success Engineer — Drive Adoption & Retention

Korbyt; Luton; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Korbyt is seeking a seasoned Customer Success Engineer to join our worldwide team in the UK. The CSE will ensure clients realize ongoing value from the Korbyt platform, drive adoption, retention and expansion, and operate independently within established processes.

You will manage post-sale client relationships, resolve escalations with Support and Product teams, track health metrics and partner with sales to identify upsell opportunities.

Qualifications

• 1–3 years of relevant experience or equivalent education/experience
• Bachelor's degree or equivalent in a related field preferred
• Experience managing client relationships in a SaaS or subscription-based business
• Strong problem-solving skills for navigating ambiguous client situations
• Familiarity with customer success or CRM platforms (Gainsight, Salesforce)

Responsibilities

• Manage client relationships post-sale, driving product adoption and satisfaction.
• Identify expansion and renewal opportunities within the existing client base.
• Resolve client escalations in partnership with Support and Product teams.
• Track client health metrics and proactively address risk of churn.
• Apply established methods and tools to complete work independently.
• Contribute to process improvements within the immediate team.
• Partner with sales to identify and pursue upsell and cross-sell opportunities.
• Advocate customer feedback to product and engineering teams for continuous improvement.

Skills

Relationship management

Problem solving

Cross-functional collaboration

Education

Bachelor's degree

Tools

Gainsight

Salesforce

Job description

Korbyt is seeking a seasoned Customer Success Engineer to join our worldwide team in the UK. The CSE will ensure clients realize ongoing value from the Korbyt platform, drive adoption, retention and expansion, and operate independently within established processes.

You will manage post-sale client relationships, resolve escalations with Support and Product teams, track health metrics and partner with sales to identify upsell opportunities.