Customer Success Engineer (CSE)

Korbyt; Luton; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Korbyt is seeking a seasoned Customer Success Engineer to join our worldwide team in the UK. The CSE will ensure clients realize ongoing value from the Korbyt platform, drive adoption, retention and expansion, and operate independently within established processes.

You will manage post-sale client relationships, resolve escalations with Support and Product teams, track health metrics and partner with sales to identify upsell opportunities.

Qualifications

• 1–3 years of relevant experience or equivalent education/experience
• Bachelor's degree or equivalent in a related field preferred
• Experience managing client relationships in a SaaS or subscription-based business
• Strong problem-solving skills for navigating ambiguous client situations
• Familiarity with customer success or CRM platforms (Gainsight, Salesforce)

Responsibilities

• Manage client relationships post-sale, driving product adoption and satisfaction.
• Identify expansion and renewal opportunities within the existing client base.
• Resolve client escalations in partnership with Support and Product teams.
• Track client health metrics and proactively address risk of churn.
• Apply established methods and tools to complete work independently.
• Contribute to process improvements within the immediate team.
• Partner with sales to identify and pursue upsell and cross-sell opportunities.
• Advocate customer feedback to product and engineering teams for continuous improvement.

Skills

Relationship management

Problem solving

Cross-functional collaboration

Education

Bachelor's degree

Tools

Gainsight

Salesforce

Job description

All Jobs > Customer Success Engineer (CSE)

Korbyt is proud to be Certified™ by Great Place to Work®

At Korbyt, we advocate for employees: the most valuable assets for any company. That’s what fuels our never-ending desire to help companies improve the way they communicate with the workforce. When a company can reach everyone, there is opportunity to capture attention and instill action through the delivery of relevant content, data and information. And an engaged, informed workplace achieves business success. We began as RMG Networks 40 years ago, with a heritage in broadcasting content. Today, as Korbyt, our future is at the forefront of helping to transform the workplace experience.

At the heart of every company are great people. We are a diverse group of people, working as teams to support each other, our partners and customers. If you have passion and integrity, love what you do, and care about making a difference, then bring your talents to Korbyt and help us transform the workplace experience.

WHAT WE ARE LOOKING FOR

We are looking for a seasoned Customer Success Engineer to join our Customer Success worldwide team in UK. The Customer Success Engineer (CSE) is responsible for ensuring clients realize ongoing value from the Korbyt platform, driving adoption, retention, and expansion within Korbyt's Customer Success organization. This role operates independently on standard, well-defined work within established processes, escalating complex issues as needed.

Requirements

WHAT YOU’LL DO

• Manage client relationships, post-sale, driving product adoption and satisfaction.
• Identify expansion and renewal opportunities within the existing client base.
• Resolve client escalations in partnership with Support and Product teams.
• Track client health metrics and proactively address risk of churn.
• Apply established methods and tools to complete work independently.
• Contribute to process improvements within the immediate team.
• Partner with sales to identify and pursue upsell and cross-sell opportunities.
• Advocate customer feedback to product and engineering teams for continuous improvement.

WHAT YOU HAVE

• 1–3 years of relevant experience, or a demonstrated equivalent combination of education and experience.
• Bachelor's degree or equivalent experience in a related field preferred.
• Experience managing client relationships in a SaaS or subscription-based business.
• Strong problem-solving skills with the ability to navigate ambiguous client situations.
• Familiarity with customer success or CRM platforms (e.g., Gainsight, Salesforce).

Preferred: Experience with workplace solutions, space management, or employee experience technology preferred (Korbyt Space Management or similar platforms a plus).