Customer Success Engineer: Drive Adoption & Renewals (UK)

RMG Enterprise Solutions, Inc.; Luton; On-site; GBP 40,000 - 60,000; Full time

Job summary

Korbyt, UK, is seeking a seasoned Customer Success Engineer to join our worldwide team. The CSE ensures clients realize value from the Korbyt platform, driving adoption, retention, and expansion within the customer base.

You will work independently on standard processes, manage post-sale relationships, identify renewal opportunities, and collaborate with Support, Product, and Sales to deliver ongoing success.

Qualifications

• 1–3 years of relevant customer success experience.
• Bachelor's degree or equivalent in a related field preferred.
• Experience with SaaS or subscription businesses.
• Familiarity with CSCRM platforms such as Gainsight or Salesforce.

Responsibilities

• Manage client relationships post-sale, driving product adoption and satisfaction.
• Identify expansion and renewal opportunities within existing clients.
• Resolve client escalations with Support and Product teams.
• Track client health metrics and address churn risk.
• Collaborate with sales to identify upsell and cross-sell opportunities.
• Advocate customer feedback to product and engineering teams.

Skills

Client relationships

Expansion & renewal

Escalation management

Health metrics

CS tools & methods

Process improvements

Upsell & cross-sell

Customer feedback advocacy

SaaS experience

Education

Bachelor's degree or equivalent

Tools

Gainsight

Salesforce

Job description

Korbyt, UK, is seeking a seasoned Customer Success Engineer to join our worldwide team. The CSE ensures clients realize value from the Korbyt platform, driving adoption, retention, and expansion within the customer base.

You will work independently on standard processes, manage post-sale relationships, identify renewal opportunities, and collaborate with Support, Product, and Sales to deliver ongoing success.