Director Customer Success Manager - Data Cloud

Salesforce; London; Hybrid; GBP 80,000 - 120,000; Full time

Job summary

Salesforce is seeking a Director Customer Success Manager for Data Cloud in London. This role involves serving as a trusted advisor, maximizing customer value, and leading cross-functional teams. Ideal candidates will have extensive experience in Customer Success and exceptional communication skills, along with knowledge of data platforms and analytics tools.

Benefits

World-class training via Trailhead

Exposure to leadership and clear promotion pathways

Mentorship and regular coaching

Health and financial perks

Parental benefits

Qualifications

• At least 8 years’ experience in Customer Success or related fields.
• Exceptional communication and influence skills.
• Experience leading cross-functional teams.

Responsibilities

• Own customer accountability for Signature deliverables.
• Assist customers in achieving their goals.
• Advocate for customers in case resolution.

Skills

Communication

Influence

Technical Translation

Knowledge of Software Development

Cross-Functional Team Leadership

Tools

Data Cloud

Tableau

Power BI

Python

R

Job description

Director Customer Success Manager - Data Cloud

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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI, Data, and CRM. Leading with our core values, we help companies across industries innovate and connect with customers in new ways. We empower you to be a Trailblazer—driving performance, career growth, and making a positive impact. If you believe business is a platform for change and companies can do well and do good, you’ve come to the right place.

Location

Ireland (Dublin office flex) or UK (London office flex)

Role Description

As a Customer Success Manager (CSM), you will serve as a trusted advisor for Salesforce’s Signature Success Plan clients, focusing on maximizing value from Salesforce investments. You will build deep relationships, monitor key events and risks, and collaborate across teams to ensure a unified Signature experience. This role is pivotal in advancing Salesforce’s CRM + AI + Data mission, especially for large strategic customers leveraging Data Cloud and AI capabilities.

Your Impact

• Own customer accountability for Signature deliverables, renewals, and expansion.
• Maintain stakeholder relationships with IT and business leaders.
• Assist customers in achieving their goals by coordinating services, providing feature guidance, and advising on new features and release schedules.
• Communicate the value of Signature Success to ensure ongoing renewals.
• Advocate for customers in case resolution and support occasional travel and after-hours coverage.

Minimum Requirements

• At least 8 years’ experience in Customer Success, SaaS, consulting, or related fields.
• Exceptional communication and influence skills at all organizational levels.
• Ability to translate technical concepts into business terms and vice versa.
• Knowledge of software development and design methodologies.
• Experience leading cross-functional teams to resolve customer needs.

Preferred Requirements

• Knowledge of Salesforce products and certifications (e.g., Data Cloud, Admin, Consultant).
• Experience with data platforms (Snowflake, Databricks, etc.) and analytics/AI tools (Tableau, Power BI, Python, R).
• Experience working with enterprise-level customers.

This role is office-flexible with an expectation of 3 days in the office per week.

Our Investment in You

• World-class training via Trailhead.
• Exposure to leadership and clear promotion pathways.
• Mentorship, product bootcamps, and regular coaching.

Volunteer Opportunities & Benefits

We promote community giving through our 1:1:1 model. Benefits include health, financial perks, leave policies, parental benefits, and discounts. Visit salesforcebenefits.com for details.

Accommodations

If you need assistance due to a disability, please submit a request via our Accommodations Request Form.

Our Commitment to Equality

Salesforce is committed to diversity, inclusion, and equal opportunity. We foster a workplace free from discrimination and promote inclusive hiring practices.

Additional Details

• Employment type: Full-time
• Job function: Other
• Industries: Software Development, IT Services, IT Consulting, Technology