Disaster Recovery Delivery Engineer (Hybrid UK)

Assured-Data-Protection; Leeds; Hybrid; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Hybrid working options

Team events

Inclusive work environment

Job summary

Assured Data Protection is seeking a Customer Delivery Engineer III to join the hybrid Leeds team, with occasional US travel. You will support disaster recovery testing, environment maintenance, and documentation management, ensuring DR readiness for our customer base.

The role requires strong communication, hands-on IT skills, and experience with virtualization, networking, and backup/recovery solutions. A collaborative, global environment with flexible working is offered.

Qualifications

• Qualified in systems administration or equivalent work experience or technical certifications.
• Minimum of 5 years working with IT systems.
• Experience with virtualization systems (VMware, Nutanix, Hyper-V).
• Experience with network configurations (IP addressing, Gateways, DNS).
• PfSense firewall setup and configuration.
• Engineering tools for Troubleshooting connectivity.
• SQL Server experience.
• Backup and recovery solutions for virtual environments.
• Excellent written and oral communication skills.
• Advanced proficiency in Windows and Linux operating systems (Active Directory).

Responsibilities

• Conduct kickoff calls to begin the implementation process.
• Gather customer information for deploying Assured Data Protection solutions.
• Perform scripted and manual recoveries of VMs, physical machines, and applications using Rubrik.
• Provide feedback on improving internal and customer-facing processes.
• Troubleshoot and maintain customer runbooks and recovery methods.
• Assist customers in troubleshooting technical recovery issues.
• Configure switches and firewalls (PfSense).
• Complete documentation of processes and diagrams in JIRA and Zendesk.

Skills

Communication

Troubleshooting

IT systems

Team collaboration

Education

5+ years IT experience

Technical certifications

Tools

VMware

Nutanix

Hyper-V

pfSense

SQL Server

Rubrik

JIRA

Zendesk

Job description

Assured Data Protection is seeking a Customer Delivery Engineer III to join the hybrid Leeds team, with occasional US travel. You will support disaster recovery testing, environment maintenance, and documentation management, ensuring DR readiness for our customer base.

The role requires strong communication, hands-on IT skills, and experience with virtualization, networking, and backup/recovery solutions. A collaborative, global environment with flexible working is offered.