Customer Success Coordinator

TN United Kingdom; Bury; On-site; GBP 40,000 - 60,000; Full time

Job summary

An exciting opportunity awaits in Bury for a Customer Success Coordinator to join a dynamic team. This role is pivotal in managing customer relationships and ensuring satisfaction, making you the main point of contact for inquiries. You'll thrive in a fast-paced environment, building strong connections with both new and existing clients. If you have excellent communication skills and a passion for customer service, this position offers a chance to make a meaningful impact and grow within a supportive organization. Join a fantastic client and be part of their success journey!

Qualifications

• Experience in a similar role with strong customer service skills.
• Ability to work in a fast-paced environment and meet deadlines.

Responsibilities

• Manage existing customer relationships and develop new ones.
• Be the main point of contact for customer enquiries and requests.
• Maintain the CRM system and liaise with various departments.

Skills

Customer Service Skills

Communication Skills

Relationship Building

Teamwork

Microsoft Packages

CRM Software Familiarity

Ability to Work Independently

Tools

CRM Software

Job description

Currently working with a fantastic Client based in Bury who are looking for a Customer Success Coordinator to join their busy team.

Working hours are – Full Time Monday to Friday.

Responsibilities:

• Obtain a thorough understanding of the business.
• Manage upwards of existing customers.
• Develop relationships with new and existing customers.
• Be the main point of contact.
• Handle requests and enquiries in a timely manner.
• Liaise with internal and external departments.
• Maintain the CRM System.

Skills Required:

• Excellent customer service and communication skills.
• Build and maintain strong customer relationships.
• Ability to work as part of a team and by yourself.
• Working knowledge of Microsoft Packages.
• Experience in a similar role.
• Familiarity with CRM Software *desirable.

Ability to work in a fast-paced environment and to deadlines.