Customer Success & Change Coordinator

Morson Group; Fareham; Hybrid; GBP 19,000 - 27,000; Full time

Job summary

The Morson Group is recruiting a Customer Business Coordinator to support an aerospace client in Fareham. You will own customer accounts from order entry through invoicing and seek opportunities to add value with additional services.

In the live production environment you will coordinate with support teams to plan, deliver outcomes, and keep activity aligned and well communicated. You will liaise with Customer Support to share manufacturing knowledge and keep teams informed.

Qualifications

• Proficient ERP, Microsoft Office, Microsoft Excel and Change Management.
• Basic knowledge in contract management, export, sales knowledge and logistics.
• CRM experience and awareness of smartcards desirable.

Responsibilities

• Take full ownership of customer accounts from order entry through invoicing.
• Identify opportunities to add value with additional services.
• Coordinate changes in the live production environment with support teams.
• Understand technical impacts of change scopes to keep activity aligned.
• Share knowledge with Customer Support and keep teams informed.
• Coordinate customer requests and claims with timely visibility.
• Represent the customer voice in meetings and service reviews.

Skills

Customer focus

Team player

Communication skills

Autonomous

Organized

Under pressure

English fluency

Tools

ERP knowledge

CRM experience

Microsoft Office

Microsoft Excel

Smartcards knowledge

Job description

The Morson Group is recruiting a Customer Business Coordinator to support an aerospace client in Fareham. You will own customer accounts from order entry through invoicing and seek opportunities to add value with additional services.

In the live production environment you will coordinate with support teams to plan, deliver outcomes, and keep activity aligned and well communicated. You will liaise with Customer Support to share manufacturing knowledge and keep teams informed.