Customer Business Coordinator

Morson Group; Fareham; Hybrid; GBP 19,000 - 27,000; Full time

Job summary

The Morson Group is recruiting a Customer Business Coordinator to support an aerospace client in Fareham. You will own customer accounts from order entry through invoicing and seek opportunities to add value with additional services.

In the live production environment you will coordinate with support teams to plan, deliver outcomes, and keep activity aligned and well communicated. You will liaise with Customer Support to share manufacturing knowledge and keep teams informed.

Qualifications

• Proficient ERP, Microsoft Office, Microsoft Excel and Change Management.
• Basic knowledge in contract management, export, sales knowledge and logistics.
• CRM experience and awareness of smartcards desirable.

Responsibilities

• Take full ownership of customer accounts from order entry through invoicing.
• Identify opportunities to add value with additional services.
• Coordinate changes in the live production environment with support teams.
• Understand technical impacts of change scopes to keep activity aligned.
• Share knowledge with Customer Support and keep teams informed.
• Coordinate customer requests and claims with timely visibility.
• Represent the customer voice in meetings and service reviews.

Skills

Customer focus

Team player

Communication skills

Autonomous

Organized

Under pressure

English fluency

Tools

ERP knowledge

CRM experience

Microsoft Office

Microsoft Excel

Smartcards knowledge

Job description

Customer Business Co-ordinator; Fareham; 12-month contract; £16.50ph paye; Inside IR35

We are currently recruiting for a Customer Business Coordinator to work with an aerospace sector client based in Fareham.

Duties will include, but not limited to

• Take full ownership of customer accounts, guiding each journey from order entry through to invoicing while identifying opportunities to introduce additional services that add value.
• Play a central role in bringing change to life within the live production environment, working closely with the right support teams to plan, coordinate and deliver successful outcomes.
• Build a clear understanding of the technical impacts within each change scope, helping to keep activity aligned, controlled and well communicated.
• Work alongside peers in Customer Support to share the latest manufacturing and production knowledge, keeping teams informed, confident and connected.
• Coordinate and follow up on customer requests and claims internally, ensuring progress is visible, timely and customer focused.
• Represent the customer voice in meetings, supporting service reviews and helping customers gain a clear view of the value and performance delivered by the company
• Maintain accurate records that support traceability, accountability and smooth day-to-day customer service operations.

Skills, Knowledge & Experience

To do this job, you must be proficient ERP, Microsoft Office, Microsoft Excel, Change Management and have basic knowledge in contract management, export, sales knowledge and logistics.

• We would appreciate it if you had CRM experience, ERP knowledge, and knowledge of smartcards.
• You need to be fluent in English.
• We would like someone to join our team who is customer-oriented, organized, autonomous, team player, has excellent verbal and written communication skills, works well under pressure.
• We are looking for someone with 1-3 years of experience in customer service or related roles.

Morson is acting as an employment business in relation to this vacancy.