Customer Service Manager - Aerospace OEM & Aftermarket

TXM Recruit; Titchfield; On-site; GBP 55,000 - 70,000; Full time

Benefits offered by this job

Leadership role across two sites

Transformation project involvement

Onboarding and mentoring

Professional development

International career opportunities

Inclusive culture

Job summary

TXM Recruit is recruiting a Customer Service Manager for an aerospace OEM and Aftermarket operation spanning two UK sites. You will lead the customer service function, escalate delivery issues and drive improvements while collaborating with manufacturing, planning, engineering and commercial teams to meet demanding customer expectations during a major site transformation.

Qualifications

• 8–10 years of customer-facing experience with proven team leadership.
• Bachelor’s degree.
• Strong communication, negotiation and stakeholder-management skills.
• Ability to influence across functions without direct authority.

Responsibilities

• Lead, coach and develop a diverse customer service team.
• Manage escalated delivery concerns, discrepancies and urgent customer requests.
• Build trusted relationships with OEM and Aftermarket customers.
• Support negotiations on pricing, delivery commitments and contractual terms.
• Collaborate with manufacturing, planning, engineering and programme teams to resolve issues.
• Ensure order backlog accuracy and compliance with portals, shipping instructions and processes.
• Identify improvements that strengthen service, communication and delivery.
• Support audit readiness and aerospace/export-control compliance.

Skills

People leadership

Negotiation

Stakeholder management

Communication

Problem solving

Education

Bachelor's degree

Tools

Excel

MFGPro

Job description

Customer Service Manager - Aerospace OEM & Aftermarket Hampshire | Supporting two UK manufacturing sites

Lead customer relationships, develop a strong team and influence delivery across a specialist aerospace manufacturing business.

TXM Recruit is seeking an experienced Customer Service Manager - Aerospace OEM & Aftermarket on behalf of an established aerospace manufacturer supplying fuel and motion control systems for fixed-wing and rotary-wing aircraft. Joining during a significant period of investment and site transformation, you’ll lead the customer service function supporting both OEM and Aftermarket customers across two UK locations. This is a role for someone who understands manufacturing pressures, can navigate complex customer expectations and has the confidence to influence decisions across operations, engineering and commercial teams.

The Role

You’ll own customer service performance, acting as the senior escalation point and ensuring customer requirements are understood across the business. Your responsibilities will include:

• Leading, coaching and developing a diverse customer service team.
• Managing escalated delivery concerns, discrepancies and urgent customer requests.
• Building trusted relationships with OEM and Aftermarket customers.
• Supporting negotiations on pricing, delivery commitments and contractual terms.
• Working closely with manufacturing, planning, engineering and programme teams to resolve issues.
• Providing customer insight to support Sales, Inventory and Operations Planning.
• Ensuring order backlog accuracy and compliance with customer portals, shipping instructions and agreed processes.
• Identifying improvements that strengthen service, communication and delivery.
• Supporting audit readiness and compliance with aerospace and export-control requirements.

About You

You’ll bring a combination of people leadership, commercial awareness and experience managing demanding customer relationships within a technical or manufacturing environment. We’re looking for:

• 8-10 years' experience in customer-facing roles, with proven team leadership experience.
• A bachelor's degree.
• Strong communication, negotiation, and stakeholder-management skills.
• The ability to influence colleagues across different functions without direct authority.
• A practical, structured approach to problem-solving and competing priorities.
• An understanding of aerospace regulatory requirements and export controls.
• Advanced Microsoft Office skills, particularly Excel, and experience using MFGPro.
• Experience supporting aerospace OEM or Aftermarket customers would be particularly relevant.

What's on offer

• A leadership role with responsibility across two UK manufacturing sites.
• The opportunity to contribute to a major facility transition and business transformation.
• Structured onboarding, mentoring and ongoing professional development.
• Access to international career opportunities within an established engineering organisation.
• A business committed to inclusion, employee development and recognition.

The position involves access to US ITAR-controlled technology, goods and information. Additional screening may be required as part of the recruitment process.