Customer Success Administrator - Churn & Insights

Bottomline; Theale; Hybrid; GBP 21,000 - 29,000; Full time

Job summary

Bottomline, a global leader in business payments and cash management, invites applications for a Customer Success Administrator in Theale. This hybrid role will own the churn log (PowerBI) and ensure data accuracy to support forecasting and risk assessment.

You will report to the Director of Customer Success, collaborate with internal teams, and drive projects that improve customer value and revenue. This is an entry‑level position welcoming candidates at all career stages.

Qualifications

• Customer success or service experience with relationship management.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities simultaneously.
• Strong organizational skills and attention to detail.
• Familiarity with finance/payments domain is a plus.

Responsibilities

• Manage the churn log and ensure data accuracy.
• Identify high-risk weekly numbers and report to Director.
• Provide monthly updates on churn and risk movements.
• Build relationships with internal stakeholders across teams.
• Lead projects to improve processes and customer value.
• Assist with project outcomes as needed.

Skills

Customer success

Verbal communication

Written communication

Multitasking

Attention to detail

Interpersonal skills

Team player

Adaptive

Problem solving

Tools

Word

Excel

PowerPoint

Teams

Job description

Bottomline, a global leader in business payments and cash management, invites applications for a Customer Success Administrator in Theale. This hybrid role will own the churn log (PowerBI) and ensure data accuracy to support forecasting and risk assessment.

You will report to the Director of Customer Success, collaborate with internal teams, and drive projects that improve customer value and revenue. This is an entry‑level position welcoming candidates at all career stages.