Customer Success Associate at VC backed Fintech startup (£40-50k)

Jumpstart; Greater London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Jumpstart in London (Shoreditch) is hiring a Customer Success Associate. This role focuses on helping funders and operators use the platform effectively, with three in-office days per week.

You’ll automate routine reporting, streamline daily processes, and collaborate with product and operations teams to drive product improvements in a fast-growing fintech environment.

Qualifications

• Early career, analytical and customer-minded.
• Interested in fintech or climate.

Responsibilities

• Support funders and operators on the platform
• Automate reporting and day-to-day processes
• Work with product and ops on improvements

Skills

Analytical mindset

Customer minded

Early career

Job description

The job hunting process is sh*t so we flipped it on its head. With Jumpstart, roles at high-growth startups find you.

Right now, we're hiring a Customer Success Associate at an award-winning Series A fintech building the operating system for asset-backed finance.

London (Shoreditch), 3 days in office

This team connects funders and asset operators using live data from vehicles and equipment.

What you'll do:

• Support funders and operators on the platform
• Automate reporting and day-to-day processes
• Work with product and ops on improvements

Is this you?

• Early career, analytical and customer-minded
• Interested in fintech or climate

How does Jumpstart work?

We help people land customer-facing and generalist roles at the UK's most exciting VC-backed startups and scaleups.

• Roles, curated: skip the job boards and the applications that go nowhere. You'll hear back within days.
• Founders pitch to you: founder videos show you the role, the team and what they need before you commit to a conversation.
• Startups apply to you: companies that like your profile send you interview requests.
• No recruiters in the middle: when the interest is mutual, we introduce you straight to the founder or hiring lead.

Once you're in, you get access to Customer Success, Account Management, Implementation, Ops and Generalist roles from Pre-Seed to Series B+, and around half of them aren't advertised anywhere else.

Not convinced? See what Jumpstarters have to say about us.