Customer Success Associate

TradingHub; London; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

Join a forward-thinking firm as a Customer Success Associate in London, where you will play a pivotal role in supporting clients with cutting-edge financial software. This position offers the opportunity to interact with major financial institutions, utilizing your analytical skills to interpret trade data and enhance customer satisfaction. You will also provide training on proprietary tools, ensuring clients have a seamless experience. If you are passionate about financial markets and thrive in a dynamic environment, this role is perfect for you. Embrace the chance to make a significant impact in a collaborative and innovative setting.

Benefits

Annual discretionary performance bonus

Hybrid working policy

Private medical insurance

Dental cover

Extended parental leave

25 days annual leave

Enhanced company pension plan

Salary sacrifice scheme

5 days study leave

Cycle to Work scheme

Qualifications

• Proven experience in a financial setting with strong analytical skills.
• Hands-on experience with programming/scripting languages.

Responsibilities

• Manage customer support queries and onboard customers onto products.
• Analyze trade data to ensure system requirements are met.

Skills

SQL

Python

C#

Data Analysis

Communication Skills

Attention to Detail

Customer Support Experience

Education

Degree in Finance or Related Field

Job description

Compensation: £Competitive (Financial Services)

About TradingHub

Founded in 2010, we have grown from a united vision shared between two people to a team of over 140 across London, Toronto, New York and Singapore. We have achieved scale by building the best-in-class surveillance tooling, where our analytics bring the front office risk mindset to the compliance function.

Though we have developed in the trade surveillance arena, we have always been more than that. At heart, we are a finance-focused big data firm. Our goal is to continue creating the world’s leading financial markets analytics platform.

The Role

We are seeking a Customer Success Associate to join our Customer Operations team in London. They are responsible for managing customer support queries, onboarding customers onto our suite of market-leading products and analysing trade data to ensure system requirements are met. By leveraging their product expertise, they also work closely with customers to deliver training on our tools.

This is a technical, customer-facing position with daily interaction with some of the largest financial institutions in the world. It will suit those with a genuine interest in financial markets and an appreciation of data analysis.

Responsibilities:

• Assist in the onboarding and support process of our cutting-edge software platforms, working cross-functionally to ensure customers have a smooth transition to our systems
• Use your understanding of financial instruments and analytics skills to review and interpret large volumes of customer trade data
• Provide input and collaborate with our product development teams to help improve our products based on customer feedback
• Contribute to complex data analysis projects for some of the world’s largest financial institutions
• Offer customers technical expertise on the use of our systems in the context of trade surveillance
• Learn and use our proprietary scripting language to fix bugs and ensure system reliability

Main Skills/Competencies:

• Proven industry experience within a financial setting
• Hands-on skills in a programming/scripting language such as SQL, Python, C#
• A good understanding of one or more asset classes such as fixed income, FX or commodities
• Logical and analytical approach with great attention to detail
• Excellent written and verbal communication skills, with demonstrable experience in customer-facing positions
• Driven and eager to achieve results
• Able to communicate effectively to key stakeholders at all levels

Employee Benefits:

• Annual discretionary performance bonus
• Hybrid working policy
• Aviva private medical insurance + Unum dental cover
• Extended parental leave (up to 6 months of fully paid maternity leave)
• 25 days annual leave + bank holidays
• Enhanced company pension plan
• Salary sacrifice scheme
• 5 days study leave towards professional qualifications
• Cycle to Work & Techscheme
• Death in service coverage

Don’t tick every single requirement? Research shows that candidates from under-represented groups are less likely to apply unless they meet all the criteria. We are dedicated to building a diverse, equitable and inclusive workplace, so if this role excites you, please don't let our specification hold you back. Get in touch!

TradingHub is an equal opportunities employer. We do not discriminate based on race, religion, ethnic or national origins, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, socio-economic background, responsibilities for dependants, physical or mental disability or other applicable legally protected characteristics. TradingHub selects candidates for interview based solely on their skills, experience and qualifications.

We are committed to making our recruitment process accessible to all and we encourage candidates to inform us of any required adjustments. A full copy of our diversity, equity and inclusion policy will be made available to you upon request.