Customer Success Associate (North America Market)

Flipdish; London, Dublin; Remote; USD 40,000 - 80,000; Full time

Job summary

Join an innovative startup transforming the restaurant industry! As a Customer Success Associate, you'll manage relationships with restaurant clients in North America, ensuring they thrive with Flipdish's powerful tech solutions. This role offers an exciting opportunity to drive growth, minimize churn, and enhance customer satisfaction. With a focus on collaboration and transparency, you'll be part of a supportive team that values diversity and well-being. If you're passionate about the hospitality industry and eager to make a real impact, this is your chance to shine in a dynamic environment!

Benefits

Career Growth Opportunities

Share Scheme

Flexible Work Environment

Diversity and Inclusion Initiatives

Qualifications

• Experience in managing a large book of business in Customer Success or Sales.
• Proven track record in minimizing customer churn and driving product adoption.

Responsibilities

• Manage thousands of restaurant customers in North America, ensuring they find value in Flipdish products.
• Build relationships and partnerships critical to success in this position.

Skills

Customer Success Management

Sales Skills

Relationship Building

Analytical Skills

Communication Skills

Problem-Solving

Tools

Point of Sale Systems

Data Analysis Tools

Job description

Customer Success Associate (North America Market)

Argentina (Remote)

At Flipdish, we’re turning the tables in favour of independent restaurant and takeaway owners by providing them with the tools they need to make their lives easier. We provide our customers with a suite of powerful, but straightforward tech along with (real human) support, so they can thrive on their own terms.

Everything we do is designed to make running a restaurant satisfyingly simple, in a world that’s anything but.

About this role

You will join us in an incredibly exciting phase of transition and growth with a huge opportunity to unlock massive revenue potential across our global client base.

The successful candidate for this role will be looking for an exciting new challenge in a hyper-growth environment. You should have a passion for building and developing business relationships and be willing to take on new challenges and input to the company’s growth.

Please note English fluency is mandatory for this role. Please apply using an English CV.

In this job, you’ll…

• Manage thousands of restaurant customers in North America, helping them engage and find value from Flipdish products.
• Work closely with the Activations and Sales teams to ensure new accounts are onboarded correctly and grow their orders quickly and efficiently.
• Recognize and refer opportunities for upsells of new Flipdish products, including our Point of Sale system.
• Influence future lifetime value through higher product adoption, integration of our solution, improvement of customer satisfaction, and overall health scores.
• Expand the revenue potential in accounts through feature optimization, effective case management, and the introduction of new and partner products.
• Interpret and drive action for “at-risk” customers.
• Build relationships as creating partnerships with your client base will be critical to success in this position.
• Demonstrate experience in managing a large book of business, likely in a Customer Success or Sales role.
• Proven track record in minimizing customer churn.
• Ability to look at longer-term plans and set the direction for clients.
• Results-focused, can-do attitude, naturally motivated and a team player.
• Comfortable using data to make decisions.
• Highly organized with the ability to build pipelines and track current/future processes.
• Confident and able to present to clients and internal stakeholders over video and in person.
• Passionate about the hospitality industry and understand the challenges the industry faces.
• Detail-oriented with a highly analytical mindset.
• Motivated by increasing revenue and passionate about the sales process.
• Understanding of Flipdish products including online ordering, kiosks, and restaurant point of sale systems.
• Background in Sales.
• Experience in the hospitality industry and understanding the pressures and pain points of our clients.

What you get

We’re a growing startup and we understand that amazing incentives will attract amazing talent. As well as the perks, we provide unparalleled opportunities for career growth. If you’re smart, ambitious, and hard-working, we’ll do whatever it takes to make you a Flipdisher!

We’re Flipdish, an Irish unicorn (valued at over $1bn), serving independent restaurants in a world transformed by tech. We’ve evolved around our customers and their needs, supporting people in the food industry.

We go to great lengths to understand our customers. We’ve worked in busy kitchens and run busy restaurant franchises. We help our customers deal with real life problems, giving them a way of competing with the big chains, growing on their own terms, and falling back in love with what they do.

Our culture

At Flipdish, we trust our employees to define what sort of an employer we are. Transparency is hugely important to us. We listen to one another, collaborate, and provide everyone a way to grow their careers through a supportive environment.

We value diversity, inclusion, and wellbeing as standard. We believe in balance, not burnout. All permanent employees qualify for our share scheme because we share our success.

We encourage flexibility where possible and combine this with beautiful offices in cities like London, Dublin & Karachi. We focus on output and team energy, not attendance.

If you want to join a genuinely friendly team, take a look at our current openings and get in touch. If you don’t see an opening just yet, register your interest with us anyway.

Don’t be shy. Apply.

We want enthusiastic people from all backgrounds. If you feel like you’re up for working with us, get in touch.

We also understand neurodivergent candidates might need assistance. That’s not a problem at all. Just reach out to us, we’d love to hear from you.