Customer Success Associate

OpenPayd Services Ltd; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

OpenPayd Services Ltd is seeking a Customer Success Representative to enhance client interactions and ensure satisfaction within the fintech space. The ideal candidate will possess strong communication skills, analytical mindset, and experience in managing customer relationships within the crypto industry. Benefits include a personal training budget, corporate discounts, and generous annual leave.

Benefits

Personal training budget

Cycle to Work scheme

Discounted gym membership

Corporate discounts via PerkBox

Travel loan

Company Pension plan

Health, Life, Dental Insurance

Friday office breakfasts

25 days annual leave plus Bank Holidays

Qualifications

• 1–2 years' experience in a customer-facing role.
• Strong written and verbal communication skills.
• Highly organised and detail-oriented.

Responsibilities

• Support the Customer Success Lead in managing client interactions.
• Monitor account usage and client activity using internal tools.
• Assist in identifying upsell opportunities and preparing client presentations.

Skills

Communication

Organisational Skills

Analytical Skills

Data Interpretation

Customer Relationship Management

Tools

Excel

Google Sheets

Salesforce

Job description

Who are we?

OpenPayd is a universal financial infrastructure that powers the growth of the digital economy. By providing seamless, API-driven access to global financial services, OpenPayd enables businesses to move and manage money globally.

The OpenPayd platform delivers a full suite of banking and payments services, including payment accounts, trading capabilities, international and domestic payments and Open Banking services - all accessible via a single API. With a growing network of global banking partners, OpenPayd is providing the robust banking infrastructure digital businesses need to thrive.

Our Mission

At OpenPayd, our mission is to power the growth of the digital economy. We believe that all businesses regardless of their scale or industry should be able to leverage the best payment and banking services. We believe in providing our services through a simple, flexible and scalable platform.

How will you add value to the OpenPayd journey?

• Supporting the Customer Success Lead (Crypto) in managing day-to-day client interactions and ensuring timely, clear, and helpful responses
• Monitoring account usage and client activity, identifying patterns, trends, and opportunities using internal tools and dashboards
• Managing administrative tasks including email correspondence, meeting scheduling, internal notes, and client onboarding documentation
• Supporting regular client check-ins and quarterly business reviews, escalating issues where appropriate and ensuring a high standard of client communication
• Assisting in identifying upsell opportunities and preparing materials for client presentations, proposals, and renewals
• Contributing to process improvement by suggesting ways to improve internal workflows and client-facing materials
• Supporting data analysis and reporting to track performance and inform strategic decisions

The ideal candidate will have the following:

• 1–2 years' experience in a customer-facing role (customer success, account management, or sales) ideally within the crypto industry.
• Strong written and verbal communication skills and confidence speaking with clients at all levels
• Proficiency in Excel or Google Sheets; familiarity with CRM tools and data platforms (e.g. Salesforce) is a strong advantage
• Highly organised and detail-oriented, with the ability to manage multiple priorities effectively
• Analytical mindset with an interest in interpreting client data and identifying key trends
• Positive and proactive approach with a strong sense of ownership and responsibility
• Interest in digital assets, payments, and financial infrastructure
• Team player with the flexibility to support a growing and fast-moving business

Our perks and benefits:

• Personal training budget
• Cycle to Work scheme
• Discounted gym membership
• Corporate discounts via PerkBox
• Travel loan
• Company Pension plan
• Health, Life, Dental Insurance
• Friday office breakfasts, office fruits and a full bar & regular team socials
• 25 days annual leave plus the Bank Holidays, extra day off for Birthday & Social Volunteering

We’d like you to take a read of our Talent Acquisition Privacy Notice which explains how we collect and process your personal data. Please read our notice carefully. By submitting the application button, we will consider that you aware of it.

We are looking forward to receiving your CV.

OpenPayd Talent Team

To all recruitment agencies: OpenPayd does not accept speculative agency resumes. Please do not forward resumes to our jobs alias, OpenPayd employees or any other company location. OpenPayd is not responsible for any fees related to unsolicited resumes. OpenPayd will only accept CV's from the partners with relevant agreement via the People and Talent team only.

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