Customer Success Associate

AdManage.ai; Greater London; Vor Ort; GBP 26.000 - 38.000; Vollzeit

Benefits dieser Stelle

Thirdspace Gym Membership included

Zusammenfassung

AdManage.ai is seeking a Junior Customer Success Manager with a media buying background to bridge software and performance marketing. You’ll guide onboarding, answer questions on campaign structure and features, and help customers unlock the full value of bulk ad launching, creative mining, and performance dashboards.

You will join a strong CS team, learn fast, and contribute to reducing churn while supporting brands, agencies, and growth teams across our platform.

Qualifikationen

• At least 6 months in a customer-facing role in SaaS.
• Strong written and verbal communication across Google Meet, email, and Slack.
• Comfortable using Claude Code to automate repetitive tasks or draft customer communications.
• Startup mentality: eager to learn, adaptable, and willing to wear multiple hats.
• Curiosity, empathy and bias for action are essential.

Aufgaben

• Assist onboarding: guide new customers from setup to first wins with the senior team.
• Be a go-to resource: use your media buying knowledge to answer questions on campaign structure and platform features.
• Drive adoption: help customers unlock bulk ad launching, creative mining, and performance dashboards.
• Build relationships: act as a reliable point of contact for brands, agencies, and growth teams.
• Close the feedback loop: surface customer pain points to product/engineering and help reduce churn.

Kenntnisse

Strong communication

Customer-facing experience

Startup mindset

Curiosity

Empathy

Bias for action

Tools

Claude Code

Jobbeschreibung

About AdManage.ai

Type: Full-Time, In-Person We're building the Cursor for ad management. AdManage.ai helps companies launch ads 10x faster on Meta & TikTok. Created by top performance marketers who've managed over $50M+ in ad spend, our mission is to level the playing field by giving every business access to enterprise-grade ad automation tools. Our platform launches 900,000+ ads per month, saving advertisers hours with bulk ad creation, creative mining, and AI-powered campaign tools. We're profitable, fast-moving, and backed by experience — not just ideas.

The Mission

Our users are ambitious brands and agencies who rely on us not just for software, but for expertise that helps them scale profitably. That's where you come in. We're looking for a Junior Customer Success Manager with a media buying background who can bridge the gap between software and performance marketing. You'll ensure our customers get real outcomes with AdManage.ai — not just features. You'll be supported by a strong CS team and learn fast.

What You'll Do

• Support onboarding: help guide new customers from setup to first wins alongside senior team members.
• Be a go-to resource: use your media buying knowledge to answer questions on campaign structure, creative testing, and platform features.
• Drive adoption: help customers unlock the full value of features like bulk ad launching, creative mining, and performance dashboards.
• Build relationships: be a reliable, friendly point of contact for brands, agencies, and growth teams.
• Close the feedback loop: surface customer pain points to our product and engineering teams. We ship continuously — your insights will hit production fast.
• Help reduce churn: flag at-risk accounts early and work with the team to find solutions.

What We're Looking For

• At least 6 months of experience in a customer-facing role (CSM, account management, support, or similar in a SaaS company).
• Strong communication skills — you're confident on Google Meet, email, and Slack.
• Comfortable using AI tools in your day-to-day workflow, including Claude Code for automating repetitive tasks, drafting customer communications, or building lightweight internal tools.
• Startup mentality: eager to learn, comfortable with ambiguity, and happy to wear multiple hats.
• Curiosity, empathy, and a bias for action are non-negotiable.

Bonus Points For

• Familiarity with Meta Ads Manager or TikTok Ads at a campaign level
• Any exposure to SaaS tools or ad tech platforms
• Experience using Claude Code or similar agentic AI tools to automate workflows
• Prior internship or junior role at a startup or agency
• Some hands-on experience with paid social (Meta, TikTok) — whether through internships, agency work, freelance, or running your own campaigns.

Why Join Us

• Thirdspace Gym Membership included.
• Join an amazing Customer Success team and grow fast.
• Direct impact: your feedback shapes our product roadmap from day one.
• Work alongside founders who've scaled brands like ZOE, Photoroom, and Nextdoor.