Senior Customer Success Manager (Central Team)

United States Digital Space LLC; Greater London; On-site; GBP 75,000 - 110,000; Full time

Benefits offered by this job

Hybrid work model

Travel opportunities

Job summary

United States Digital Space LLC in London seeks a Senior Customer Success Manager to own a portfolio of advertiser accounts, provide consultative guidance, and drive successful product trials. You will liaise with Meta, Pinterest, Snapchat and TikTok, nurture relationships, and scale operations for growth.

You will join the EMEA South & Central team, focusing on Benelux, and collaborate with product and customer success colleagues to ensure rapid issue resolution and optimization of campaigns.

Qualifications

• 3+ years of paid digital advertising experience across Meta, Pinterest, Snapchat, TikTok, Google or similar.
• Experience in a customer success or related customer-facing role.
• Ability to explain complex concepts clearly and translate data into insights.

Responsibilities

• Manage and nurture your own customer accounts through day-to-day communication and online marketing expertise.
• Collaborate with customers to refine online marketing strategy and resolve advertiser issues (budgets, performance, manual tasks).
• Develop vertical expertise (e-commerce, travel, classifieds, mobile apps, etc.).
• Build strong relationships with customers and partners (Meta, Pinterest, Snapchat, TikTok).
• Work with internal teams to maintain fast feedback loops.

Skills

Paid digital advertising

Customer success

English communication

Hybrid work

Company platform experience

Cross-channel ad platforms

Job description

Are you passionate about being at the forefront of the ever-evolving social advertising industry? Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed?

As a Senior Customer Success Manager at the company, you'll take ownership of your own customers from the first week on, give consultative advice, scope and drive successful product trials and drive customer engagement. You function as the crucial link between customers, Meta, Pinterest, Snapchat, and TikTok and our product development team. You get the seat in the cutting edge of the fast-paced online marketing industry, which allows you to learn super fast about growing and nurturing your own book of business, managing customer relationships with large advertisers, and scaling the operations of an ambitious growth company.

In this London-based role, you will be part of the EMEA South & Central Customer Success team focusing on Benelux.

As a Senior Customer Success Manager at the company, you will...

• Manage and nurture your own customer accounts through day to day communication and online marketing expertise
• Work closely with customers to hone their online marketing strategy and quickly resolve advertiser issues including scaling budgets, campaign performance and manual work
• Take full ownership and responsibility of growing and managing your own book of business and develop vertical expertise (e.g. e-commerce, travel, classified, mobile apps, etc)
• Develop and maintain excellent knowledge and skills for the company.io tool and paid social advertising in general so that you're constantly able to solve customers' problems
• Build, manage and develop strong relationships with customers and partners such as Meta, Pinterest, Snapchat and TikTok
• Collaborate with customers, the company Customer Success Managers and product development team to maintain the quick feedback loop

We're definitely looking for you, if you...

• Possess 3+ years of paid digital advertising (Meta, Pinterest, Snapchat, TikTok, Google and programmatic).
• Have experience in a customer success or similar customer-facing function
• Are a proactive problem-solver, with a positive attitude and a strong desire to help our customers reach their goals
• Are comfortable in addressing technical challenges and collaborate with technical teams when needed
• Have a results-driven mentality, with a bias for action and collaboration
• Are able to explain complex concepts clearly and translate data into actionable insights
• Have strong spoken and written communication skills in English as well as the ability to create connections and engage confidently with a variety of audiences
• Are able to work in a hybrid capacity from our Tottenham Court Road, London office 3 days a week (more if you like)
• Are able and willing to travel for meetings, conferences and industry events
• Previous knowledge of the company or similar players is a plus
• Experience using the the company platform is highly desirable

#LI-CD1 #LI-HYBRID

About the companythe company is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.

the company is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.the company is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.

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