Customer Success Advisor — Mon-Fri, Family‑First Culture

ActicareUK Ltd; Hereford; On-site; Confidential; Full time

Benefits offered by this job

Private Medical Insurance

Staff Discount

Employee bonus scheme

Job summary

Acticare is seeking a Customer Service Advisor to join the team in our Hereford offices. The role focuses on delivering exceptional customer experiences, handling inquiries via phone, email and live chat, and maintaining strong client relationships.

You will contribute to quick responses and uphold our CARE values in daily tasks. We offer a Monday to Friday schedule with no weekend or bank holiday work, 40 hours per week, 29 days holiday, free lunch, on-site parking and pension.

Qualifications

• Passion for creating exceptional experiences for customers.
• Humble and flexible attitude, aligning with company values.
• Proven customer service skills.
• Excellent phone etiquette and active listening.
• Positive growth mindset.
• Client orientation and ability to adapt to different characters.
• Clear communication and presentation skills.
• Ability to multi-task, prioritise and manage time effectively.
• Willingness to do whatever is needed to help the team.

Responsibilities

• Manage a busy inbox, processing sales orders, quotations and other queries.
• Respond to customer queries via phone, email or live chat in a timely and accurate manner.
• Answer incoming calls and live chat with quick response targets.
• Build sustainable relationships and engage clients by going the extra mile.
• Meet response time expectations for colleagues and customers.

Skills

Customer service

Communication skills

Multitasking

Time management

Positive attitude

Humility

Phone etiquette

Active listening

Collaborative

Humour

Job description

Acticare is seeking a Customer Service Advisor to join the team in our Hereford offices. The role focuses on delivering exceptional customer experiences, handling inquiries via phone, email and live chat, and maintaining strong client relationships.

You will contribute to quick responses and uphold our CARE values in daily tasks. We offer a Monday to Friday schedule with no weekend or bank holiday work, 40 hours per week, 29 days holiday, free lunch, on-site parking and pension.