Customer Success Advisor – In-Office UK & Ireland Support

Zipwater; Dereham; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

25 days annual leave

Company pension

Healthcare options

Life insurance

Onsite parking

Training & development

Job summary

Zipwater in Dereham is seeking team members who are passionate about Customer Success to join our experienced customer service team and deliver world class customer support.

You will be based in the Dereham office handling multiple channels—from emails to phone calls—for customers across the UK and Ireland, with full training and supportive colleagues to help you grow.

Qualifications

• Background in customer service.
• Excellent communication skills.
• Willingness to work in the Dereham office.

Responsibilities

• Be based in our Dereham office handling multiple channels from emails to phone calls, to a wide range of customers all over the UK and Ireland.

Skills

Customer Service

Communication

Job description

We are looking for new team members who are passionate about Customer Success, to work in our experienced customer service team to deliver world class customer success.

As the world’s leading water experts, we are dedicated to delivering high-quality water solutions to our customers.

With unrivalled expertise in filtered boiling, chilled and sparkling water, Zip Water is known globally for being home to the world’s most advanced drinking water systems.

Joining Zip Water, gives you the opportunity to support our global team to improve the environment by removing single use plastics across UK Businesses.

The role will:

Be based in our Dereham office handling multiple channels from emails to phone calls, to a wide range of customers all over the UK and Ireland.

Our UK companies are proud to be part of the international Culligan group. We work to provide better water for our customers & consumers around the world. Culligan’s complete line of drinking water solutions, water softeners & water filtration systems set the standard in the water industry. Today, Culligan is proud to have provided world-class service and innovative water solutions for the last 80 years.

At Culligan, we believe that cleaner, healthier water can help contribute to improving the lives of people around the world and is a key driver towards solving some of the biggest challenges that lie in our future.

Our goal is to do everything we can in the areas where we are best equipped to truly effect change. To that end, we’ve developed a core set of commitments that align with the UN Sustainable Development Goals and serve as the focus of our work to build a better world.

• #1 eco-friendly and sustainable provider of premium drinking water
• 15 B fewer plastic bottles used globally each year thanks to Culligan products
• 1440 single-serve bottles saved annually from each new bottle-free cooler
• 50% reduction in demand for household cleaning products through use of Culligan softeners and whole home solutions.
• 72% carbon footprint reduction from avoiding single-use plastic bottles when using bottle-free systems

• Are you looking for a fresh new challenge?
• Do you have excellent communication skills?
• Have you got a background in Customer Service?

If so, this could be the role for you!

• 25 days annual leave + bank holidays
• Company Sick Pay (after qualifying period)
• We offer a fun and lively atmosphere and casual dress code
• You would be joining a fun, colleague focused environment, where you are acknowledged and awarded for hard work
• Full training and continuous support with your team
• Modern canteen and break “chill out” areas
• There’s onsite parking – we have plenty of space!!
• Cycle to Work scheme available
• A market leading company pension
• Holiday purchase scheme
• Life insurance
• Employee rewards and discounts through Perks at Work
• Option to join Health Care Cash Plan
• 24/7 365-day access to Employee Assistance Programme through Health Assured
• Well-being programs – your well-being is important to us
• Access to on-going learning and development with our online learning platform