Customer Success & Accounts Coordinator

Graphic Packaging International; Gateshead; On-site; GBP 22,000 - 30,000; Full time

Job summary

Graphic Packaging International in Gateshead is seeking a proactive Customer Service Coordinator to manage a portfolio of customer accounts and ensure outstanding service. You will be the main point of contact for customers, coordinating orders, call-offs, and requests, and building strong relationships with internal teams.

You will work closely with Planning, Production, Operations and Sales to meet customer requirements, drive continuous improvement, and support account development while

Qualifications

• Degree-level education or equivalent experience.
• Excellent written and verbal communication skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to prioritize workload and work effectively in a fast-paced environment.
• Strong problem-solving and decision-making abilities.
• Good commercial awareness and business acumen.
• Proficient in Microsoft Office, particularly Outlook, Excel, and Word.
• A positive, proactive, and customer-focused approach.

Responsibilities

• Manage a portfolio of customer accounts and act as the primary point of contact.
• Process customer orders, call-offs, and requests accurately and efficiently.
• Build strong relationships with customers through excellent communication via phone, email, and face-to-face meetings.
• Collaborate with internal departments to ensure exceptional customer service and on-time delivery.
• Support product launches and account development activities.
• Monitor key account performance indicators and resolve issues proactively.
• Manage stock reserves and ensure account data, pricing, and invoicing information are accurate.
• Identify opportunities for process improvements and contribute to continuous improvement initiatives.
• Work closely with Account Managers to meet customer expectations and business objectives.
• Support colleagues and contribute to a collaborative team environment.

Skills

Excellent communication

Strong organizational skills

Prioritize workload

Problem solving

Commercial awareness

Customer-focused

Account coordination experience

Microsoft Office

Education

Degree-level education or equivalent experience

Tools

Microsoft Office

Job description

Graphic Packaging International in Gateshead is seeking a proactive Customer Service Coordinator to manage a portfolio of customer accounts and ensure outstanding service. You will be the main point of contact for customers, coordinating orders, call-offs, and requests, and building strong relationships with internal teams.

You will work closely with Planning, Production, Operations and Sales to meet customer requirements, drive continuous improvement, and support account development while