Customer Service Coordinator — Packaging Accounts

Graphic Packaging International; Newcastle upon Tyne; On-site; GBP 26,000 - 34,000; Full time

Job summary

Graphic Packaging International is seeking a proactive Customer Service Coordinator to manage a portfolio of customer accounts and deliver outstanding service. You will collaborate with Planning, Production, Operations and Sales to ensure customer requirements are met efficiently while driving improvement across your accounts.

You will be the main contact for customers, process orders, and build strong relationships through phone, email, and face-to-face meetings.

Qualifications

• Degree-level education or equivalent experience.
• Experience in a customer service, account coordination, or customer-facing role.
• Excellent written and verbal communication skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to prioritise workload and work effectively in a fast-paced environment.
• Strong problem-solving and decision-making abilities.
• Good commercial awareness and business acumen.
• Proficient in Microsoft Office, particularly Outlook, Excel, and Word.
• A positive, proactive, and customer-focused approach.

Responsibilities

• Manage a portfolio of customer accounts and act as the primary point of contact.
• Process customer orders, call-offs, and requests accurately and efficiently.
• Build strong relationships with customers through excellent communication via phone, email, and face-to-face meetings.
• Collaborate with internal departments to ensure exceptional customer service and on-time delivery.
• Support product launches and account development activities.
• Monitor key account performance indicators and resolve issues proactively.
• Manage stock reserves and ensure account data, pricing, and invoicing information are accurate.
• Identify opportunities for process improvements and contribute to continuous improvement initiatives.
• Work closely with Account Managers to meet customer expectations and business objectives.
• Support colleagues and contribute to a collaborative team environment.

Skills

Communication

Organization

Attention to detail

Prioritization

Problem-solving

Commercial awareness

MS Office

Education

Degree-level education

Tools

MS Office (Outlook, Excel, Word)

Job description

Graphic Packaging International is seeking a proactive Customer Service Coordinator to manage a portfolio of customer accounts and deliver outstanding service. You will collaborate with Planning, Production, Operations and Sales to ensure customer requirements are met efficiently while driving improvement across your accounts.

You will be the main contact for customers, process orders, and build strong relationships through phone, email, and face-to-face meetings.