Customer Intelligence & Insight Analysis Lead (13 months)

Royal Bank of Scotland; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Royal Bank of Scotland is seeking a Customer Intelligence & Insight Analysis Lead to design and deliver strategic insight programmes. You will translate complex analysis into clear customer insights and recommendations, influencing senior stakeholders to drive customer-focused decisions.

The role involves leading research from design to action planning, delivering actionable insights across multiple brands, and engaging with external practitioners to stay current with techniques.

Qualifications

• Experience in market research or customer insight on client or agency side.
• Ability to focus on insight programmes to match business priorities across brands.
• Experience managing qualitative and quantitative research studies.
• Understanding of external regulations and their impact on customer and marketing strategy.

Responsibilities

• Produce executive-ready papers, briefings and presentations for ExCo, RemCo and Board audiences leveraging AI best practice and agentic tooling.
• Translate complex analysis into clear customer insights and recommendations.
• Influence stakeholders to drive customer-focused decisions.
• Lead customer research programmes from design to action planning.
• Ensure research outputs are commercially relevant and actionable.
• Deliver multi-source actionable insight.
• Challenge and add value to insight briefs.
• Engage with external practitioners to stay up to date with latest techniques.

Skills

Executive briefings

Customer insights

Stakeholder influence

Research leadership

Multi-source insights

External collaboration

Job description

Join us as a Customer Intelligence & Insight Analysis Lead

If you're a strategic thinker with a passion for insight, this could be your ideal role

You'll inspire colleagues and stakeholders to make good decisions based on your insight briefs and stories

Joining a forward-thinking and influential team, you can expect great visibility for you and your work

We’re offering this role for a period of 13 months

What you’ll do

As a Customer Intelligence & Insight Analysis Lead you’ll be designing and delivering a range of strategic insight programmes and projects. In doing this, you’ll make recommendations based on existing insight and integrating these with new findings.

Day to day, you’ll be required to:

• Producing executive-ready papers, briefings and presentations for ExCo, RemCo and Board audiences leveraging AI best practice and agentic tooling
• Translating complex analysis into clear customer insights and recommendations
• Influencing stakeholders to drive customer-focused decisions.
• Leading customer research programmes from design through to action planning
• Ensuring research outputs are commercially relevant and actionable
• Delivering multi-source actionable insight
• Challenging and adding value to insight briefs
• Engaging with external practitioners to make sure we remain up to date with the latest techniques

The skills you’ll need

We’ll be looking for you to have experience of market research or customer insight on either the client or agency side. You’ll have the ability to focus on insight programmes to match business priorities across multiple brands, and will have experience of managing qualitative and quantitative research studies.

Along with this, you’ll need:

• An understanding of external regulations and their impact on the customer and marketing strategy
• Excellent communication skills, both verbally and in writing
• Strong influencing skills and the ability to build strong relationships with colleagues at all levels
• The ability to deliver multiple projects on time and in budget

Hours

35

Job Posting Closing Date

Job Posting Closing Date is not yet published.

Ways of Working

Hybrid