Customer Intelligence & Insight Analysis Lead (13 months)

RBS; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

RBS is seeking a Customer Intelligence & Insight Analysis Lead in hybrid London, for a 13-month period. The role focuses on designing strategic insight programmes, translating findings into actionable recommendations and presenting executive briefs for ExCo, RemCo and the Board.

You will lead multi-brand projects, manage qualitative and quantitative studies, and engage external practitioners to stay up-to-date with techniques.

Qualifications

• Experience in market research or customer insight on client or agency side.
• Ability to focus on insight programmes aligned to business priorities across multiple brands.
• Experience managing qualitative and quantitative research studies.

Responsibilities

• Producing executive-ready papers, briefings and presentations for ExCo, RemCo and Board audiences leveraging AI best practice and agentic tooling.
• Translating complex analysis into clear customer insights and recommendations.
• Influencing stakeholders to drive customer-focused decisions.
• Leading customer research programmes from design through to action planning.
• Ensuring research outputs are commercially relevant and actionable.
• Delivering multi-source actionable insight.
• Challenging and adding value to insight briefs.
• Engaging with external practitioners to stay updated with latest techniques.

Skills

Market research

Customer insight

Executive communications

Stakeholder influencing

Project management

Research design

Job description

Join us as a Customer Intelligence & Insight Analysis Lead

• If you’re a strategic thinker with a passion for insight, this could be your ideal role
• You’ll inspire colleagues and stakeholders to make good decisions based on your insight briefs and stories
• Joining a forward-thinking and influential team, you can expect great visibility for you and your work
• We’re offering this role for a period of 13 months

What you’ll do

As a Customer Intelligence & Insight Analysis Lead you’ll be designing and delivering a range of strategic insight programmes and projects. In doing this, you’ll make recommendations based on existing insight and integrating these with new findings.

Day to day, you’ll be required to:

• Producing executive-ready papers, briefings and presentations for ExCo, RemCo and Board audiences leveraging AI best practice and agentic tooling
• Translating complex analysis into clear customer insights and recommendations
• Influencing stakeholders to drive customer-focused decisions.
• Leading customer research programmes from design through to action planning
• Ensuring research outputs are commercially relevant and actionable
• Delivering multi-source actionable insight
• Challenging and adding value to insight briefs
• Engaging with external practitioners to make sure we remain up to date with the latest techniques

The skills you’ll need

We’ll be looking for you to have experience of market research or customer insight on either the client or agency side. You’ll have the ability to focus on insight programmes to match business priorities across multiple brands, and will have experience of managing qualitative and quantitative research studies.

Along with this, you’ll need:

• An understanding of external regulations and their impact on the customer and marketing strategy
• Excellent communication skills, both verbally and in writing
• Strong influencing skills and the ability to build strong relationships with colleagues at all levels
• The ability to deliver multiple projects on time and in budget

Hours

35

Job Posting Closing Date:

Job Posting Closing Date is not yet published.

Ways of Working:Hybrid